Technical Service Advisor, Semi
4 weeks ago
Tesla Motors is seeking an experienced Technical Service Advisor, Semi to join our Semi Service team. As a key member of our team, you will be responsible for providing exceptional customer service and technical expertise to our customers.
Responsibilities:- Communicate with customers in a timely and professional manner to drive a high-level experience
- Work with stakeholders to schedule service appointments, maintenance checks, and general repairs as needed
- Prepare for service appointments to ensure a fast and accurate customer service experience
- Recommend and advise customers on repairs needed based on technical findings
- Perform general vehicle inspections and appointment check-in, making sound decisions concerning the prioritization of service and collaborating with parts to ensure necessary components are allocated for service appointments
- Proactively track and schedule Service Campaigns and Preventative Maintenance, coordinating with service technicians and customers to gather necessary information for warranty claims and process warranty claims ensuring timely response to customers
- Assist in the shop as needed and perform any other tasks as needed or directed by supervisory and/or management staff
- Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles
- Understanding of basic automotive techniques related to repair and servicing of automobiles and/or heavy-duty repair
- Willingness to learn new and innovative automotive/heavy-duty technologies
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Valid driver's license required
- Commercial trucking experience a plus
- Competitive pay
- Aetna PPO and HSA plans with $0 payroll deduction
- Family-building, fertility, adoption, and surrogacy benefits
- Dental and vision plans with options including $0 paycheck contribution
- Company-paid HSA contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company-paid Basic Life, AD&D, short-term, and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Critical illness, hospital indemnity, accident insurance, theft, and legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation: $78.66/hour + cash and stock awards + benefits. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
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