Telecommunications Installation Specialist
4 weeks ago
Job Summary:
This Telecommunications Installation Specialist role is an exciting opportunity to join our team at GCI, where you will be responsible for installing, maintaining, and repairing telecommunications equipment and services in customer residences and business properties. With a focus on delivering exceptional customer service, you will work efficiently and professionally to ensure that our customers receive the best possible experience.
Key Responsibilities:
- Install, service, and troubleshoot telecommunications equipment, including analog or digital systems for video, voice, and data services.
- Perform routine service, maintenance, and operations on radio frequency, analog, microwave, fiber optic, and AC/DC components.
- Refer problems between the demark and headend or distribution center to network technicians.
- Perform disconnects, reconnects, and relocate services as instructed; repair or replace worn components and faulty connections.
- Utilize test equipment to measure and adjust signal strength to ensure optimum reception.
- Perform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring, or upgrading cabling and equipment, impairment mitigation, system drive off, and repairs.
- Communicate with customers on-site and present additional service offerings.
- Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders.
Requirements:
- High School diploma or equivalent.
- Minimum of six (6) months in a technical role or related background.
- Upon hire may be required to successfully complete certifications and courses within a defined period.
- Depending on location assigned may require six (6) months experience living in an arctic environment.
Preferred Qualifications:
- Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training.
- Telecommunications experience.
- Relevant telecom industry or job specific certifications.
Estimated Salary: $65,000 - $90,000 per year, depending on location and experience.
About Us: GCI is a pioneer in the telecommunications industry, bringing innovative services and solutions to communities across Alaska. With a strong commitment to customer satisfaction, we strive to deliver exceptional service and support to our customers.
Work Environment: This role involves working in a fast-paced, dynamic environment with a focus on delivering excellent customer service. You will be required to work outdoors in various weather conditions, including extreme cold and rain, and may be required to work at heights and in confined spaces.
Benefits: GCI offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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