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Electrical Field Service Expert

3 weeks ago

Houston, Texas, United States SMA America Full time

We are looking for a talented Field Service Engineer, Medium Voltage to join our team at SMA America. As a key member of our Global Service Organization, you will be responsible for providing technical support and performing warranty repairs on our Medium Voltage products.

The ideal candidate will have a strong background in electrical engineering, with experience working with medium/high voltage electricity and associated systems. Proficiency in Microsoft Office Suite and excellent customer service skills are also essential.

Key Responsibilities:

  • Provide technical support and perform warranty repairs on SMA's Medium Voltage products
  • Develop detailed knowledge of SMA's Medium Voltage products and associated accessories
  • Maintain accurate inventory count of spare parts provided by SMA
  • Collaborate cross-functionally with the Global Service Organization, Quality and Suppliers to provide customers with Root Cause Analysis of failures

Requirements:

  • Bachelor's degree in a technical field (electrical engineering preferred)
  • At least 3 years of experience in electrical, electronic and/or network communications
  • At least 3 years of experience with Medium Voltage equipment
  • Prior experience with cold weld patch repairs and field transformer repairs