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Service Coordinator

1 month ago

Houston, Texas, United States Enterprise Electrical Service Inc Full time

Enterprise Electrical is a fast-growing Commercial Electrical Contractor specializing in Design-Build projects. Enterprise originated and based in Houston, TX, working in Greater Houston and Central Texas. We are looking to add a Service Coordinator to our team. Integrity, teamwork, and respect are the values we strive to maintain and operate by. Each team member is encouraged to pursue continued education and technical growth because, as a company, we value providing the right tools and training for our employees to succeed.

We take pride in being a positive place you can look forward to working at every day and we need a committed, experienced, self-starting individual to join our ranks.

Job Summary:

We are seeking a proactive and organized Service Coordinator to join our Service Department in an electrical contractor company. The ideal candidate will be responsible for coordinating service schedules, managing technician assignments, and ensuring seamless customer service operations. This role requires strong organizational skills, problem-solving abilities, and excellent communication to facilitate efficient service delivery.

Specific Responsibilities:

  • Scheduling & Dispatching: Assign and dispatch service technicians to job sites based on urgency, availability, and skill set.
  • Customer Communication: Serve as the main point of contact for customers, addressing service inquiries, scheduling requests, and follow-ups.
  • Work Order Management: Create, update, and track service work orders, ensuring all job details are accurately recorded and completed on time.
  • Coordination with Technicians: Maintain constant communication with field technicians, providing job details, updates, and necessary support.
  • Inventory & Equipment Management: Ensure the availability of necessary tools, equipment, and materials for scheduled service jobs.
  • Billing & Documentation: Assist with invoicing, job costing, and maintaining accurate service records.
  • Compliance & Safety: Ensure that service operations comply with company policies, industry regulations, and safety protocols.
  • Performance Monitoring: Track and report on service activities, technician productivity, and customer feedback for continuous improvement.
Skills and Qualification:
  • Education: High school diploma or equivalent (Associate's or Bachelor's degree in Business Administration or related field is a plus).
  • Experience: Minimum of 2 years in service coordination, dispatching, or administrative roles, preferably in an electrical contracting environment.
  • Technical Proficiency: Familiarity with scheduling software, CRM tools, and electrical service operations.
  • Communication Skills: Strong verbal and written communication skills with a customer-focused approach.
  • Organizational Abilities: Ability to manage multiple tasks, prioritize, and ensure timely job completion.
  • Problem-Solving Skills: Quick decision-making and adaptability in a fast-paced service environment.
  • Attention to Detail: High level of accuracy in work orders, invoicing, and documentation.
  • Team Player: Ability to collaborate effectively with technicians, customers, and internal departments.
Benefits:

• Close knit, Team-oriented work environment

• Medical, Dental and Vision Insurance

• 401K

• Bonus opportunities

• PTO

• Continuing Education Opportunities and Resources

Enterprise Electrical Core Values:

Committed to Excellence (Greatness)

Plan it, Do it, Own it (Accountability)

Learn it, Know it, Teach it (Mentorship)

One Team, One Goal (Teamwork)

Positive Attitude Required (Positivity)