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General Manager

2 months ago

Austin, Texas, United States Tylermovies Full time

About the Role:

Austin-based Tylermovies creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. As a leading operator of cinema-entertainment centers, the Tylermovies portfolio of brands includes EVO Cinemas, EVO Entertainment, Elevate Rewards, ShowBiz Cinemas, Times Square Grand Slam and Violet Crown Cinemas. The organization offers a broad slate of activities including movies, bowling, games, and attractions like climbing walls, virtual reality, ropes courses, and bumper cars. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.

Job Summary:

The General Manager is a brand ambassador of Tylermovies' dine-in and traditional theaters, bowling, virtual reality, food and beverage, and gaming operations. They are also responsible for coordinating events and strategizing ways to create new avenues for revenue and maximizing sales to achieve Tylermovies goals. They provide leadership and development to the management and team members with the goal of creating a professional and safe work environment that gives everyone the tools they need to succeed.

Key Responsibilities:

  • Train, coach, and develop cast members in their specific job functions.
  • Interview, hire, and evaluate cast members.
  • Prepare administrative reports and special reports for senior management/corporate office.
  • Responsible and accountable for cash handling procedures and policies to avoid discrepancies.
  • Inspect building (including parking lot and lawn), and equipment conditions.
  • Initiate repair and maintenance on building, property, and equipment according to company policy.
  • Organize and conduct team meetings and training sessions.
  • Control costs, including all direct operating expenses; purchasing and ordering inventory and other supplies needed for daily operations.
  • Monitor risk management as it pertains to venue, i.e., team member and guest safety, loss prevention, emergency situations, and the proper handling, reporting, and investigating of accidents.
  • Ensure cast members meet EVO Entertainment guest service standards by performing daily opening, closing, operational, and administrative duties and proper staffing in each area.
  • Work effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners.
  • Perform other related duties as necessary or assigned.

Requirements:

  • Proven leadership and motivational skills.
  • Strong written and verbal communication skills.
  • Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors, or partners.
  • High guest satisfaction expectations and focus.
  • Resourceful problem-solving skills.
  • Self-motivated and results-driven.
  • Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously.
  • Hold self and others accountable to consistently maintain high-performance standards.

Preferred Qualifications:

  • Bachelor's Degree in hospitality, management, or related field.
  • Minimum 5 years of dining theater, entertainment center, or restaurant operations management experience in high-volume operation.
  • Minimum 3 years of F&B management experience in a high-volume management role ideally with full-service bar and kitchen.
  • Proven track record of operational excellence.
  • Required state alcohol-server and Manager ServSafe Certification.
  • Availability to work during holidays, nights, and weekends with increased hours during peak times.