Global Healthcare Liaison

7 days ago


Miami, United States Insight Global Full time

At Insight Global, we are seeking a skilled Global Healthcare Liaison to join our team. As a key member of our customer support department, you will play a crucial role in ensuring seamless communication between medical providers and our clients across Latin America.

About the Role: The ideal candidate will have excellent analytical skills, with the ability to navigate multiple systems to obtain necessary data for GOPs (Group Outpatient Prospective Payment). You will be responsible for tracking and following up on all cases, providing guidance and support to international members seeking medical treatments or procedures.

Responsibilities:

  • Coordinate and determine approvals, eligibility, and inform medical providers about client authorizations
  • Navigate multiple systems to obtain necessary data for GOPs
  • Verify payments and/or denials, as well as treatment authorization status
  • Provide guidance and support to international members seeking medical treatments or procedures
  • Respond to routine phone inquiries and written correspondence related to authorizations and claims status

Requirements:

  • Bilingual/English and Spanish required; Portuguese/French a plus
  • 2+ years of experience in customer service, health insurance field a plus
  • High school diploma/GED required
  • Strong analytical, detail-oriented, and accuracy skills
  • Ability to manage time effectively, set priorities, meet deadlines, and adapt to change

Salary: $55,000 - $65,000 per year, depending on location and experience



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