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Senior Customer Service Representative
2 months ago
Overview
Are you prepared to take your customer service career to the next level? As a Senior SBO Customer Service Representative at MaineHealth, you will embody the friendly, compassionate, and professional image of our organization. This hybrid role provides the opportunity to work both remotely and in-office, allowing you to utilize your comprehensive knowledge of medical billing and revenue cycle processes to assist patients, guarantors, and various stakeholders.
Role Summary:
Become a vital part of our dynamic hybrid SBO Customer Service Team as a Senior Associate. Represent MaineHealth with a courteous and professional demeanor while managing:
- Over 2,800 daily inquiries from patients, guarantors, insurance entities, legal offices, and healthcare providers.
- More than 500 daily MyChart communications, with increasing volume.
- Precise payment processing and resolution of billing discrepancies.
- Patient correspondence and voicemail management.
Key Highlights of the Position:
- Base hourly compensation: $19.92-$21.03, based on compensation analysis.
- Full-time, hybrid work arrangement.
Responsibilities:
Leverage your expertise in medical billing and the revenue cycle, working autonomously and under senior supervision. Contribute to the success of the team through adaptability and collaboration, while continuously enhancing your EPIC knowledge and customer service capabilities.
We are transitioning temporary staff to full-time roles to optimize costs and enhance patient experiences. Be part of a team that prioritizes growth and professional development, all from the convenience of your home.
Essential Qualifications:
- Education: High School diploma or GED/HiSET preferred.
- Licenses/Certifications: Must achieve proficiency in EPIC Single Billing Office within one year of hire.
- Experience: Minimum of 2 years in a related healthcare field, with at least 2 years of prior healthcare call center experience. Ability to thrive in a high-volume, fast-paced environment.
Additional Information:
MaineHealth is a comprehensive health system comprising hospitals, physician practices, long-term care facilities, home care agencies, and support services. Discover more about our system.
