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Clinical Consultant II, Enabling Technologies Specialist

2 months ago

Oklahoma City, Oklahoma, United States Medtronic Full time
About the Role

We are seeking a highly skilled Clinical Consultant II to join our Enabling Technologies team at Medtronic. As a key member of our team, you will be responsible for providing clinical, technical, and product knowledge support to existing and potential customers.

Key Responsibilities
  • Technical Support: Coordinate, support, and collaborate with NRCs and other Enabling Technologies team members for onsite installations with our customers.
  • Represent Medtronic during technology-enabled procedures to provide technical assistance.
  • Maintain system hardware and software to maximize system performance.
  • Install software and hardware upgrades.
  • Perform system preventative maintenance.
  • Provide telephone clinical support to customers.
  • Use UNIX/LINUX commands to modify operating files.
  • Fulfill Software and Service Contract obligations.
Customer Support
  • Act as the primary Medtronic customer liaison for repair and technical support issues.
  • Provide timely information to the district team regarding customer concerns, issues, and market opportunities.
  • Provide service to customers per their individual needs.
  • Maintain familiarity with the status of calls and issues at customer sites.
  • Report necessary complaints and partner with Clinical Manager/NRC to ensure full resolution.
  • File weekly site visit and customer contact reports for service improvement purposes.
Educational Support
  • Educate and train physicians and hospital personnel on technical matters relating to our technology-enabled procedures.
  • Provide a clinical resource for surgeons, clinicians, and others being trained.
  • Update customers on tips, shortcuts, and suggestions, as appropriate.
  • Participate in in-house sponsored customer training at designated sites for both internal and external partners.
  • Provide training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
  • Continually train members of the Enabling Technologies Clinical Support team to increase their knowledge of the latest technology-enabled procedures.
Sales Support
  • Work and collaborate with NRCs, Spinal Sales, and Neurosurgery Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures.
  • Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
  • Submit reports and provide information as directed.
  • Cooperate with all personnel on the execution of Company programs.
  • Support more complex, new image-guided products and applications to physicians and hospital staff.
  • Work as a team member with the Enabling Technologies Region Manager and Clinical Manager to prioritize customer technical support and service expectation goals.
  • Provide input on new product development based on infield experience.
  • Responsible for documentation at new or existing installations.
Miscellaneous
  • Adhere to company policies and conduct all business in an ethical manner.