Associate Patient Care Coordinator

4 weeks ago


Great Neck, New York, United States UnitedHealth Group Full time
Opportunities with Optum in the Tri-State Region

At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. We're seeking a friendly, patient-focused, and detail-oriented Associate Patient Care Coordinator to join our team in the Tri-State region.

Job Summary

The Associate Patient Care Coordinator is responsible for completing set processes and protocols, working cooperatively with all members of the care team to support the vision and mission of the organization, delivering excellent customer service, and adhering to Lean processes. This role supports the teams in meeting financial, clinical, and service goals.

Responsibilities
  • Greet patients and conduct check-in process: Collect or verify demographic information, including key demographic fields
  • Load or update insurance information as needed
  • Answer telephone calls promptly and courteously
  • Confirm and schedule appointments
  • Verify eligibility and authorization and flag appointment accordingly
  • Scan insurance card(s)
  • Collect co-payments and outstanding balances
  • Post payments received in practice management system and provide system-generated receipts
  • Ability to float to other locations as needed
  • Schedule appointments using approved scheduling guidelines
  • Ability to be cross-trained for medical assistant
  • Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
  • Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, "no show," for follow-up appointments for chronic conditions or preventive care
  • Monitor administrative tasks in the EHR and respond timely
  • Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
  • Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to Optum cash control procedures
  • Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
  • Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
  • Perform other duties as assigned
What We Offer

We offer a comprehensive benefits package, including paid time off, medical plan options, dental, vision, life, and AD&D insurance, 401(k) savings plan, employee stock purchase plan, education reimbursement, employee discounts, employee assistance program, employee referral bonus program, and voluntary benefits.

Requirements
  • High School Diploma / GED (or higher)
  • 1+ years of customer service or healthcare-related experience
  • Intermediate level of proficiency in Microsoft Office
  • Ability to travel 10% of the time to cover other offices if needed
Preferred Qualifications
  • Experience working with an electronic health record (EPIC)
  • Knowledge of medical terms
  • 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Soft Skills
  • Ability to work independently and maintain good judgment and accountability
  • Demonstrated ability to work well with healthcare providers
  • Strong organizational and time management skills
  • Ability to multi-task and prioritize tasks to meet all deadlines
  • Ability to be empathetic and kind towards patients
  • Ability to work well under pressure in a fast-paced environment
  • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others


  • Great Neck, New York, United States UnitedHealth Group Full time

    Job Title: Associate Patient Care CoordinatorUnitedHealth Group is seeking a highly skilled and detail-oriented Associate Patient Care Coordinator to join our team. As a key member of our care team, you will be responsible for ensuring seamless patient care experiences.Key Responsibilities:Obtain and update accurate patient information, including name,...


  • Great Neck, New York, United States UnitedHealth Group Full time

    Job SummaryWe are seeking a skilled Patient Care Coordinator to join our team at UnitedHealth Group. As a Patient Care Coordinator, you will play a vital role in ensuring the smooth operation of our medical office.Key ResponsibilitiesGreet patients, family members, and guests with a friendly smile and assist with signing in and completing registration.Enter...


  • Great Neck, New York, United States UnitedHealth Group Full time

    Job Title: Associate Patient Care CoordinatorWe are seeking a highly organized and detail-oriented Associate Patient Care Coordinator to join our team at UnitedHealth Group. As a key member of our healthcare team, you will play a vital role in ensuring the smooth operation of our medical office.Key Responsibilities:Obtain and verify patient information,...


  • Great Neck, New York, United States UnitedHealth Group Full time

    Opportunities with Optum in the Tri-State RegionCome make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey, and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care...


  • Great Neck, New York, United States UnitedHealth Group Full time

    Opportunities with Optum in the Tri-State RegionCome make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey, and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic healthcare organization...


  • Great Neck, New York, United States UnitedHealth Group Full time

    Patient Care Associate Job SummaryWe are seeking a skilled Patient Care Associate to join our team at UnitedHealth Group. As a key member of our healthcare team, you will be responsible for obtaining accurate and updated patient information, performing insurance verification, and confirming appointments.Key Responsibilities:Obtain accurate and updated...


  • Great Neck, New York, United States UnitedHealth Group Full time

    Job Title: Patient Care CoordinatorUnitedHealth Group is seeking a Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will be responsible for providing exceptional patient care and support to our patients and their families.Key Responsibilities:Provide patient care and support to patients and their familiesCoordinate patient care...


  • Great Neck, New York, United States Optum Full time

    Job Summary:Optum is seeking a highly organized and detail-oriented Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will be responsible for ensuring the smooth operation of our medical office by performing various administrative tasks. Key Responsibilities:Obtain accurate and updated patient information, including name, address,...


  • Great Neck, New York, United States Optum Full time

    Opportunities with OptumCome make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey, and Connecticut.Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best.Support the teams in meeting financial, clinical and service...


  • Great Neck, New York, United States Optum Full time

    Administrative Patient Coordinator Job DescriptionAt Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As an Administrative Patient Coordinator, you'll play a vital role in connecting patients with the care and resources they need to thrive.Key Responsibilities:Manage incoming calls and requests for...


  • Great Neck, New York, United States Optum Full time

    Opportunities with Optum in the healthcare industry. We are seeking a friendly, patient-focused and detailed-oriented Part Time Associate Patient Care Coordinator to join our team. The successful candidate will be responsible for the completion of set processes and protocols, working cooperatively with all members of the care team to support the vision and...


  • Great Neck, New York, United States UnitedHealth Group Full time

    Patient Care Coordinator Job DescriptionWe are seeking a skilled Patient Care Coordinator to join our team at UnitedHealth Group.Key Responsibilities:Greet patients, family members, and guests with a friendly smile and assist with signing in and completing registration.Enter and scan patients' demographic and insurance information into Epic.Verify insurance...


  • Great Neck, New York, United States Optum Full time

    Opportunities with Optum in the Tri-State RegionWe are seeking a skilled Patient Care Coordinator to join our team in the Tri-State region. As a Patient Care Coordinator, you will be responsible for ensuring seamless patient experiences through efficient registration, insurance verification, and coordination of care.Key Responsibilities:Greet patients,...


  • Great Neck, New York, United States UnitedHealth Group, Inc. Full time

    Patient Care Coordinator Role SummaryAs a Patient Care Coordinator with UnitedHealth Group, Inc., you will play a vital role in ensuring a smooth and efficient patient experience. Your responsibilities will include greeting patients and their families, assisting with registration, and verifying insurance eligibility. You will also be responsible for entering...


  • Great Neck, New York, United States UnitedHealth Group Full time

    At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone.As a Patient Care Coordinator in our Lake Success, NY office, you'll play a vital role in supporting our care teams and delivering excellent customer service.Key responsibilities include:Assisting patients with signing in and...


  • Great Neck, New York, United States Northwell Health Full time

    Job SummaryWe are seeking a highly skilled Hospice Care Registered Nurse to join our team at Northwell Health. The successful candidate will be responsible for providing high-quality patient care and leading our clinical team in delivering exceptional patient outcomes.Key ResponsibilitiesConduct thorough patient assessments and develop individualized care...


  • Great Neck, New York, United States UnitedHealth Group Full time

    Key Responsibilities:Provide exceptional patient care by greeting patients, family members, and guests with a friendly smile.Assist patients with signing in and completing registration, ensuring accurate and timely processing.Enter and scan patients' demographic and insurance information into Epic, verifying eligibility and benefits.About the Role:This...


  • Great Neck, New York, United States Northwell Health Full time

    Job SummaryWe are seeking a highly skilled Hospice Care Registered Nurse to join our team at Northwell Health. As a Hospice Care Registered Nurse, you will be responsible for providing high-quality patient care and collaborating with our interdisciplinary team to develop and implement individualized care plans.Key Responsibilities:Conduct thorough...


  • Great Neck, New York, United States Optum Full time

    Job SummaryOptum is seeking a highly organized and detail-oriented Administrative Patient Coordinator to join our team. As a key member of our administrative staff, you will be responsible for managing incoming calls, requests for specialty services, and providing information on available provider services.This is an entry-level role that requires strong...


  • Great Neck, New York, United States Optum Full time

    Job SummaryOptum is seeking a highly organized and detail-oriented Administrative Patient Coordinator to join our team. In this role, you will be responsible for managing incoming calls, requests for specialty services, and providing information on available provider services. You will also be responsible for updating patient charts, partnering with patients...