Associate Patient Care Coordinator
4 weeks ago
At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. We're seeking a friendly, patient-focused, and detail-oriented Associate Patient Care Coordinator to join our team in the Tri-State region.
Job SummaryThe Associate Patient Care Coordinator is responsible for completing set processes and protocols, working cooperatively with all members of the care team to support the vision and mission of the organization, delivering excellent customer service, and adhering to Lean processes. This role supports the teams in meeting financial, clinical, and service goals.
Responsibilities- Greet patients and conduct check-in process: Collect or verify demographic information, including key demographic fields
- Load or update insurance information as needed
- Answer telephone calls promptly and courteously
- Confirm and schedule appointments
- Verify eligibility and authorization and flag appointment accordingly
- Scan insurance card(s)
- Collect co-payments and outstanding balances
- Post payments received in practice management system and provide system-generated receipts
- Ability to float to other locations as needed
- Schedule appointments using approved scheduling guidelines
- Ability to be cross-trained for medical assistant
- Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
- Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, "no show," for follow-up appointments for chronic conditions or preventive care
- Monitor administrative tasks in the EHR and respond timely
- Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
- Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to Optum cash control procedures
- Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
- Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
- Perform other duties as assigned
We offer a comprehensive benefits package, including paid time off, medical plan options, dental, vision, life, and AD&D insurance, 401(k) savings plan, employee stock purchase plan, education reimbursement, employee discounts, employee assistance program, employee referral bonus program, and voluntary benefits.
Requirements- High School Diploma / GED (or higher)
- 1+ years of customer service or healthcare-related experience
- Intermediate level of proficiency in Microsoft Office
- Ability to travel 10% of the time to cover other offices if needed
- Experience working with an electronic health record (EPIC)
- Knowledge of medical terms
- 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with healthcare providers
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to be empathetic and kind towards patients
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
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