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Assistant Food and Beverage Operations Manager
1 month ago
Assist with supervising food and beverage/culinary daily operations, ensuring guest and employee satisfaction while maintaining the operating budget. Ensure standards and legal obligations are followed.
Candidate Profile
Education and Experience
High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
OR
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
Core Work Activities
Assisting in Managing Day-to-Day Operations
Assist in the ordering of F&B supplies, cleaning supplies and uniforms.
Supervise daily F&B shift operation and ensure compliance with all F&B policies, standards and procedures.
Support and supervise an effective monthly self inspection program.
Operate all department equipment as necessary and report malfunction.
Supervise staffing levels to ensure that guest service, operational needs, and financial objective are met.
Encourage and build mutual trust, respect, and cooperation among team members.
Develop specific goals and plans to prioritize, organize, and accomplish your work.
Celebrate and foster decisions that result in successes as well as failures.
Communicate areas that need attention to staff and follows up to ensure understanding.
Coordinate cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements.
Follows property specific second effort and recovery plan.
Stays readily available/ approachable for all team members.
Demonstrates knowledge of the brand specific service culture.
Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention.
Serves as a role model to demonstrate appropriate behaviors.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Takes proactive approaches when dealing with guest concerns.
Sets a positive example for guest relations.
Stays readily available/ approachable for all guests.
Reviews comment cards and guest satisfaction results with employees.
Responds in a timely manner to customer service department request.
Additional Responsibilities
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Analyzes information and evaluates results to choose the best solution and solve problems.
Performs hourly job function if necessary.
Extends professionalism and courtesy to team members at all times.
Comprehends budgets, operating statements and payroll progress report.
The hourly pay range for this position is $24.04 to $26.44. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
