Customer Service Technician
3 weeks ago
Windstream is seeking a skilled Customer Service Technician to join our team. As a Customer Service Technician, you will be responsible for installing and repairing residential and business communications services, including telephone, internet, and video.
Key Responsibilities- Install and repair residential and business communications services, including telephone, internet, and video.
- Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
- Recommend products and services that resolve customers' communications needs.
- Work in both buried and aerial plant, requiring pole climbing and ladder skills.
- Safely operate and maintain clean and organized company service vehicle.
- Work in both inside and outside environments.
- Complete necessary safety training and follow safety standards and regulations.
- Basic technology and math skills.
- Valid driver's license and safe driving record.
- Ability to distinguish colors in use of color-coded cable.
- Ability to use equipment with maximum load capacity of 275lbs.
- Ability to lift up to 50lbs, capable of working aloft.
- Ability to successfully complete required safety training.
- Ability to work assigned schedules and extended hours, including day, evening, weekend, and holiday hours.
- Ability to respond to after-hour callouts.
- High school degree or GED equivalent.
- Customer service or sales experience.
- Certifications or training directly related to the position.
- Two-year technical degree in computers or electronics, or the equivalent in work experience.
The physical demands of this job include:
- Standing continuously: 67-100%.
- Walking continuously: 67-100%.
- Sitting occasionally: 0-33%.
- Driving: occasionally 0-33%.
- Climbing: continuously 67-100%.
- Bending: continuously 67-100%.
- Crouching: continuously 67-100%.
- Pushing-pulling: continuously 67-100%.
- Carrying: continuously 67-100%.
- Reaching above head: continuously 67-100%.
- Lifting-lowering: continuously 67-100%.
The audio-visual needs of this job include:
- Hearing: continuously 67-100%.
- Near vision: continuously 67-100%.
- Far vision: continuously 67-100%.
- Peripheral vision: continuously 67-100%.
- Depth perception: occasionally 0-33%.
- Color discrimination: 34-66%.
The exposures of this job include:
- Cold: frequently 34-66%.
- Heat: frequently 34-66%.
- Dampness: occasionally 0-33%.
- Heights: occasionally 0-33%.
- Vibration: occasionally 0-33%.
- Skin irritants: occasionally 0-33%.
- Lung irritants: dust occasionally 0-33%.
- Fumes/gases: occasionally 0-33%.
The equipment used in this job includes:
- Test equipment.
- Ladders.
- Climbing hooks.
- Hand and power tools.
- Van.
Windstream offers a comprehensive benefits package, including:
- Medical, dental, and vision insurance plans.
- 401(k) plan.
- Health and flexible savings account.
- Life and AD&D, spousal life, and child life insurance plans.
- Educational assistance plan.
- Identity theft, legal, auto, and home and pet insurance.
Windstream is an equal opportunity employer and celebrates the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law.
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