Customer Service Representative
4 weeks ago
PNC Financial Services Group is a leading provider of financial services, committed to delivering exceptional customer experiences. We are seeking a highly skilled Customer Service Representative to join our team. This role is perfect for individuals who are passionate about helping others achieve their financial goals.
About the RoleThis is a part-time position, with a competitive estimated salary of $15.50 per hour, based on the location and job requirements. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions, and educating customers on financial products and services. You will work closely with our team to identify banking opportunities and refer customers to relevant services.
Key Responsibilities- Deliver a unique customer experience, focused on improving financial wellbeing and creating loyalty.
- Process a variety of customer interactions, including transactions and referrals.
- Educate customers on financial alternatives and opportunities, using technology and resources to their advantage.
- Identify banking opportunities through meaningful conversations with customers, referring them to relevant services as needed.
- Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
To be successful in this role, you will need to demonstrate strong customer service skills, attention to detail, and the ability to work in a fast-paced environment. You will also need to be proficient in technology, with a focus on leveraging tools and resources to enhance the customer experience.
Preferred QualificationsPrior experience in a customer-facing role, preferably in the financial industry, is beneficial but not required. You will need to possess a high school diploma or equivalent, and be able to work a flexible schedule, including weekends and evenings.
BenefitsPNC offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan with matching contributions. We also provide opportunities for professional development, flexible work arrangements, and a robust wellness program.
Equal Employment OpportunityPNC is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified individuals, regardless of their race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic.
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