Customer Service Representative

1 week ago

Libertyville, Illinois, United States Hollister Incorporated Full time

About the Role

Hollister Incorporated is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Efficiently and effectively contact consumers via phone to introduce them to our differentiated products and demonstrate how they can improve their quality of life.
  • Build rapport and trust with consumers by providing personalized consultations and addressing their specific needs and concerns.
  • Guide consumers through the purchasing process, answering questions, resolving issues, and providing product recommendations while ensuring a seamless customer experience.
  • Maintain up-to-date product, process, and systems knowledge to ensure appropriate processes are followed.
  • Maintain accurate consumer records within current operating system.
  • Actively participate in Quality Coaching with your Supervisor and incorporate feedback into consumer conversations.

Additional Responsibilities

  • Work cross-functionally as needed with teams, including product development and quality, to gather feedback from consumers and contribute to product improvements.
  • Attend and actively participate in team meetings as necessary.
  • Actively participate in all scheduled customer service or sales training activities.
  • Share and participate in best practice sessions with team members.
  • Participate in special projects identified by your supervisor.

Requirements

  • Ability to communicate effectively verbally and through electronic media.
  • Ability to wear a headset.
  • Ability to sit for long periods of time (6-8 hours).
  • Ability to work greater than 40 hours if need arises.
  • Goal oriented; Self-starter with ability to work within a team.
  • Ability to operate under compliance guidelines associated with being in a healthcare environment.

Education and Experience

  • Bachelor's degree required.
  • Number of Overall Years Necessary: >1.
  • Demonstrated ability to exercise judgment independently.
  • Customer service, inside sales, collections or other call center experience preferred.
  • Work related experience in the health care industry preferred.

About Hollister Incorporated

Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

Total Rewards

Hollister offers a comprehensive Total Rewards package that includes competitive pay, generous paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, generous retirement savings, and a unique Benefit of Employee Share Ownership Program (BESOP).

EO Employer

Hollister is an EO employer - M/F/Veteran/Disability

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