Branch Operations Associate
2 weeks ago
Position Summary:
The Operations Representative plays a crucial role in ensuring the smooth functioning of branch operations while delivering exceptional customer service. This position involves a variety of financial tasks aimed at maintaining accuracy and efficiency in all operations.
Key Responsibilities:
- Manage safe deposit box services and keep accurate records.
- Assist clients with account inquiries and reconciliation processes.
- Investigate and address customer requests and concerns.
- Reconcile financial statements and ensure accuracy.
- Facilitate various financial transactions, including wire transfers and savings bond requests.
- Perform bookkeeping duties and support other operational functions as required.
- Conduct back counter capture activities as directed.
- Adhere to management directives for additional responsibilities.
- Maintain consistent attendance and punctuality.
Preferred Qualifications:
- Strong proficiency in computer operations, emphasizing accuracy and efficiency.
- Exceptional customer service abilities in both face-to-face and telephone interactions.
- Basic understanding of accounting principles.
- Capability to perform under pressure and manage interruptions effectively.
- Excellent mathematical and organizational skills.
Desired Experience:
- Familiarity with FiServ software is a plus.
- Experience in banking operations is highly regarded.
Educational Background:
- A high school diploma coupled with relevant banking experience or related work history.
Compensation and Benefits:
We provide a competitive salary, performance-based bonuses, and a comprehensive benefits package that includes:
- Paid holidays and generous paid time off
- Health, dental, vision, and life insurance options
- Employer contributions to Health Savings Accounts
- Flexible spending accounts
- Parental leave and a 401K retirement plan
- Additional benefits such as complimentary checking accounts and safe deposit box services
- Group term life insurance and long-term disability coverage
- Employee Assistance Programs and Educational Assistance opportunities
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