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Installation Operations Supervisor

2 months ago

Kennedy Space Center, United States Renewal By Andersen Full time
Why Choose Renewal by Andersen? Our retail operations team is committed to excellence, ensuring that every installation reflects our dedication to quality and customer satisfaction.

A Distinctive Reputation
We recognize that the quality of our service is paramount.

The craftsmanship and engineering of our products are complemented by our exceptional teams in service, warranty, logistics, and customer support.

Comprehensive Expertise
Our mission extends beyond creating custom windows; it encompasses delivering an outstanding homeowner experience at every interaction. Each member of our retail operations team is committed to both our products and our processes.

A Tradition of Innovation

Our operations teams are essential to our success, continuously challenging themselves, recognizing achievements, taking pride in their contributions, and upholding a legacy of integrity.

Position Overview

The Installation Operations Supervisor at Renewal by Andersen of Florida oversees subcontractor teams and manages the installation workflow from initiation to completion.

Successful candidates will demonstrate proficiency in technical measurements and deliver exceptional service to guarantee homeowner satisfaction and optimal resource allocation.

What We Provide

  • Competitive base salary with monthly performance incentives
  • Comprehensive benefits including medical, dental, life, and disability insurance
  • Generous paid time off
  • Paid holidays
  • Vehicle allowance
Key Responsibilities
  • Ensure homeowner satisfaction through effective training and coaching on technical skills and customer service, including regular site visits to assess processes.
  • Meet or exceed homeowner expectations regarding installation timelines by maintaining a skilled workforce to adapt to demand changes.
  • Achieve or surpass financial targets by ensuring a capable workforce and utilizing outsourcing when necessary.
  • Lead safety initiatives to promote adherence to safe practices throughout the installation process.
  • Accurately assess dimensions and establish installation procedures for windows and doors.
  • Ensure compliance with all regulatory requirements affecting the installation process.
  • Supervise installation associates, fostering open communication and addressing team inquiries.
  • Manage independent contractors, including selection, training, and contract oversight, to maintain adequate installation capacity.
  • Engage directly with homeowners to resolve any installation-related issues.
  • Directly oversee all associates involved in the installation workflow.
Qualifications
  • Fundamental understanding of installation processes and requirements.
  • Experience in customer service and conflict resolution is essential.
  • Familiarity with relevant building codes and construction methods.
  • Prior experience in recruiting and managing independent contractors is advantageous.
  • Ability to work collaboratively in a team setting.
  • Basic financial acumen; previous P&L responsibility is a plus.
  • Willingness to undergo a background check.
  • Possession of a valid Driver's License and a clean driving record.
At Renewal by Andersen, we offer unparalleled opportunities for career growth. Our employees embody our core values: integrity, alignment, achievement, balance, and commitment.

If these values resonate with you, we invite you to explore a career with us. Renewal by Andersen is a leading provider of premium window and door replacement solutions.

We are committed to providing equal employment opportunities (EEO) to all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, or genetics.

This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.