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Automotive Service Representative

2 months ago

Gurnee, Illinois, United States Muller Honda Full time

About the Role:

Muller Honda is seeking a highly motivated and customer-focused Automotive Service Advisor to join our dynamic team. As a key member of our organization, you will play a vital role in ensuring exceptional customer satisfaction and driving business growth.

Key Responsibilities:

  • Customer Interaction: Meet with customers to understand their vehicle needs and provide personalized solutions.
  • Relationship Building: Foster strong relationships with customers to increase loyalty and retention.
  • Business Operations: Maintain high standards of professionalism, orderliness, and customer service while ensuring efficient business operations.
  • Quality Control: Oversee and participate in quality control processes to ensure exceptional vehicle maintenance and repair.
  • Team Collaboration: Work closely with technicians to ensure timely and efficient vehicle repairs, and provide guidance on quality and efficiency.
  • Process Improvement: Contribute to the development and documentation of Standard Operating Procedures to drive business excellence.

Requirements:

  • Education: High School Diploma or equivalent.
  • Experience: Preferably 1-2 years of experience in automotive service or a related field.
  • Skills: Excellent problem-solving, customer service, and communication skills.
  • Technical Skills: Proficiency in Xtime and DealerTrack software is a plus.

What We Offer:

  • Competitive Compensation: Attractive salary and benefits package.
  • Opportunities for Growth: Career advancement opportunities within the company.
  • Training and Development: Ongoing training and development programs to enhance your skills and knowledge.
  • Work-Life Balance: A supportive work environment that promotes work-life balance.