Outpatient Pharmacy Support Specialist

1 week ago


Menomonee Falls, Wisconsin, United States Froedtert Health Full time

Job Overview:

As a vital member of the Integrated Pharmacy Services (IPS) team, you will play a key role in delivering outstanding service to our pharmacy patients and collaborating with both internal and external personnel. Your primary focus will be on providing exceptional support through various communication channels, ensuring that every interaction is handled with professionalism and care. This position is essential for upholding the reputation of Froedtert Pharmacy and nurturing positive connections with our patients and staff.

Core Responsibilities:

Customer Engagement: Act as the initial point of contact for patients and staff reaching out with inquiries, prescription refills, and medication-related questions. Deliver friendly, knowledgeable assistance to guarantee customer satisfaction. Issue Resolution: Tackle customer inquiries, concerns, and complaints promptly and effectively. Assist in developing and utilizing existing resources and protocols to provide accurate information and solutions. Prescription Oversight: Manage prescription refill requests, verify patient details, and ensure compliance with pharmacy policies. Work collaboratively with pharmacists and healthcare professionals to facilitate prescription processing. Insurance Coordination: Support customers and staff with insurance-related questions, including coverage verification and billing matters. Liaise with insurance providers and pharmacy personnel to resolve discrepancies and ensure efficient claims processing. Record Maintenance: Keep precise and comprehensive records of patient interactions, prescription requests, and other relevant information in pharmacy databases and electronic health records (EHR) systems. Ensure adherence to patient privacy regulations. Team Collaboration: Work closely with pharmacy technicians, pharmacists, healthcare providers, and other team members to ensure seamless communication and coordination of care for patients. Ideal Candidate Attributes: Strong customer focus with the ability to adapt to various personality types Excellent verbal communication skills and phone etiquette Ability to actively listen and respond appropriately Capacity to manage a high volume of calls efficiently Balance between independent work and teamwork Flexibility and adaptability Positive demeanor

Experience Requirements:

A minimum of one year of experience as a pharmacy technician is preferred.

Educational Qualifications:

A high school diploma or equivalent is required. Graduation from an accredited pharmacy technician training program is preferred.

Training Preferences:

Leadership training is preferred.

Special Skills:

Exceptional customer service abilities, effective communication skills with diverse groups, keen attention to detail, strong organizational skills, and proven leadership capabilities. Familiarity with various computer systems and applications is essential.

Licensure Requirements:

Application for Wisconsin registration as a Pharmacy Technician is required by the hire date and must be obtained within a specified timeframe. Certification as a Pharmacy Technician (CPhT) through passing the Pharmacy Technician Certification Boards exam (PTCE) or the National Healthcareer Associations exam (ExCPT) is required within a designated period after hiring.

Benefits at Froedtert Health

Froedtert Health provides a range of benefits to staff, which may include:

Paid time off Opportunities for professional growth, including Career Pathways and Tuition Assistance Academic partnerships with educational institutions Referral bonuses Retirement plans Comprehensive medical, dental, vision, and life insurance options Employee assistance programs and various work-life benefits

The Froedtert & the Medical College of Wisconsin regional health network is dedicated to patient care, innovation, medical research, and education, operating a comprehensive healthcare system that serves a broad community.



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