Customer Service Lead
4 days ago
Job Overview
\This role is responsible for providing exceptional customer service, leading store teams, and ensuring seamless operations. The ideal candidate will have strong communication skills and be able to obtain RSS Certification.
\About the Job
\We are seeking a highly motivated individual with retail sales experience to join our team as a Retail Service Specialist. In this role, you will be responsible for:
\- Providing excellent customer service to retail and professional customers\
- Supervising the customer service levels on the retail showroom\
- Ensuring telephone calls are answered according to company policy\
- Processing buy online/ship to store orders in a timely manner\
- Handling special orders and outside purchases efficiently\
- Managing returns and exchanges in an efficient and friendly manner\
- Invoicing merchandise, including core charges and warranties\
- Performing all store opening/closing duties
Skills and Qualifications
\The ideal candidate will possess:
\- Strong communication skills\
- Able to obtain RSS Certification\
- Retail sales experience, preferably in auto parts\
- Automotive systems and repair knowledge\
- ASE Certification\
- Fluency in multiple languages, Spanish highly desired
Benefits
\O'Reilly Auto Parts offers a competitive total compensation package, including:
\- Competitive wages and paid time off\
- Stock purchase plan and 401(k) with employer contributions starting day one\
- Medical, dental, and vision insurance with optional flexible spending account (FSA)\
- Team member health/wellbeing programs\
- Tuition educational assistance programs\
- Opportunities for career growth
Total Compensation Package
\$14.42 - $19.00 per hour, estimated annual salary $29,800 - $39,600 based on 40 hours per week and 52 weeks per year.
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