Customer Service Representative

7 days ago


Golden, Colorado, United States Planet Honda Full time
About Us

At Planet Automotive, we are a family-owned and operated automotive group with a commitment to conducting business in an ethical and fair way. Our mission is to provide a negotiation-free selling experience for our customers.

Job Overview

We are seeking a Customer Experience Associate to join our team. This role is responsible for providing exceptional customer service and ensuring that our guests have a positive experience at our dealership.

Key Responsibilities
  • Provide professional and clear communication to our service guests
  • Answer questions and listen to guest concerns in a calm and collected manner
  • Use provided phone training and word tracks to overcome objections and address guest concerns
  • Work collaboratively with the Parts and Service team to provide assistance and support
Requirements
  • Bachelor's degree in Business Administration or related field
  • 1-2 years of experience in a customer-facing role
  • Ability to work in a fast-paced environment and multitask
  • Basic knowledge of computers, telephone equipment, and software programs
Benefits
  • $18.00 - $22.00 per hour
  • Year-end Christmas bonus program
  • Ongoing commitment to growing knowledge and capabilities
  • Immediate eligibility for health, dental, vision, life, and voluntary insurance
  • 401(k) plan with immediate vesting
  • Paid vacation time
  • Employee purchase plan
  • Paid training and development
Why Work with Us?

At Planet Automotive, we value our employees and offer a comprehensive benefits package, opportunities for growth and development, and a positive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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