Customer Service Representative
7 days ago
At Planet Automotive, we are a family-owned and operated automotive group with a commitment to conducting business in an ethical and fair way. Our mission is to provide a negotiation-free selling experience for our customers.
Job OverviewWe are seeking a Customer Experience Associate to join our team. This role is responsible for providing exceptional customer service and ensuring that our guests have a positive experience at our dealership.
Key Responsibilities- Provide professional and clear communication to our service guests
- Answer questions and listen to guest concerns in a calm and collected manner
- Use provided phone training and word tracks to overcome objections and address guest concerns
- Work collaboratively with the Parts and Service team to provide assistance and support
- Bachelor's degree in Business Administration or related field
- 1-2 years of experience in a customer-facing role
- Ability to work in a fast-paced environment and multitask
- Basic knowledge of computers, telephone equipment, and software programs
- $18.00 - $22.00 per hour
- Year-end Christmas bonus program
- Ongoing commitment to growing knowledge and capabilities
- Immediate eligibility for health, dental, vision, life, and voluntary insurance
- 401(k) plan with immediate vesting
- Paid vacation time
- Employee purchase plan
- Paid training and development
At Planet Automotive, we value our employees and offer a comprehensive benefits package, opportunities for growth and development, and a positive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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