Customer Service Quality Assurance Specialist

5 days ago


Golden, Colorado, United States UnitedHealth Group Full time

UnitedHealth Group is a global healthcare leader, dedicated to helping people live healthier lives. As a Customer Service Quality Audit Representative, you will play a crucial role in ensuring the highest level of service quality within our customer service team.

About the Role

This full-time position is located in Golden, CO, with flexible hybrid work arrangements that allow for both in-office and remote work. We are seeking an experienced professional with strong interpersonal skills and a passion for quality assurance.

In this role, you will be responsible for auditing recorded calls, providing feedback to improve performance, and contributing to the development of processes and procedures that drive excellence in customer service.

Main Responsibilities:
  • Lead quality assurance by conducting thorough audits of customer service calls
  • Provide coaching and feedback to enhance call evaluation performance
  • Analyze data to identify areas for improvement and develop recommendations to reduce errors and enhance process efficiency
  • Collaborate with leadership to support staff development and ensure consistency in scoring
  • Assist in queue as needed and participate in training initiatives to enhance skills and knowledge
Requirements:
  • Bachelor's degree or equivalent experience in a related field
  • At least 1+ year of experience in a call center or medical office environment
  • Strong customer service background with excellent communication and interpersonal skills
  • Intermediate proficiency in Microsoft Excel and basic experience with Microsoft Word
  • Ability to work any of our 8-hour shift schedules during normal business hours of 7:00am - 5:00pm
Preferred Qualifications:
  • Knowledge of HIPAA regulations and commercial insurance products
  • Auditing experience or certification
  • Previous experience working in quality assurance or a related field
What We Offer:

We offer a competitive hourly salary range of $16.54-$32.55 per hour, based on qualifications, experience, and location. UnitedHealth Group provides a comprehensive benefits package, including incentives and recognition programs, equity stock purchase, and 401(k) contribution (subject to eligibility requirements). Our company values diversity and inclusion, promoting a culture of respect and opportunity for all employees.

How to Apply:

To apply for this exciting opportunity, submit your application through our website. Please note that we may close the job posting early if we receive a sufficient candidate pool.



  • Golden, Colorado, United States US Tech Solutions Full time

    Job OverviewWe are seeking a highly skilled Quality Assurance Specialist to join our team at US Tech Solutions.The ideal candidate will have a strong background in microbiology and laboratory operations, with the ability to work effectively in a fast-paced environment.


  • Golden, Colorado, United States Parkson Corporation Full time

    Job Summary:We are seeking a Senior Quality Assurance Specialist to join our team at Parkson Corporation. This role will be responsible for conducting inspections, audits, and quality management system implementation.About Us:Parkson Corporation is committed to providing high-quality products and services to our customers. We value diversity and inclusion in...


  • Golden, Colorado, United States CarMax Full time

    At CarMax, we're looking for a skilled Customer Specialist to join our team. As a Customer Specialist, you will be empowered to provide an exceptional experience for our customers by acting as a guide and offering support during every step of their CarMax journey.Key Responsibilities:Provide exceptional customer service by guiding customers every step of the...


  • Golden, Colorado, United States US Tech Solutions Full time

    Microshift Quality Technician Job DescriptionOverview:We are seeking a skilled Quality Technician to join our team at US Tech Solutions.This role is perfect for individuals who are passionate about quality and safety in a fast-paced brewery environment.Salary:$25.50 per hourJob Responsibilities:Collect samples from brewing and packaging operationsProcess...


  • Golden, Colorado, United States Turning the Corner LLC Full time

    Company OverviewLiquidyne Process Technologies, Inc. is a leading distributor and fabricator of innovative fluid transfer, measurement, and control solutions. We serve Life Sciences, Food & Beverage, and Industrial markets with a focus on Biopharmaceutical, Pharmaceutical, Nutraceutical, Animal Health, and Cosmetics industries.


  • Golden, Colorado, United States Planet Honda Full time

    About UsAt Planet Automotive, we are a family-owned and operated automotive group with a commitment to conducting business in an ethical and fair way. Our mission is to provide a negotiation-free selling experience for our customers.Job OverviewWe are seeking a Customer Experience Associate to join our team. This role is responsible for providing exceptional...


  • Golden, Colorado, United States Genesis of Golden Full time

    About UsAt Genesis of Golden, we are a family-owned and operated automotive group dedicated to providing an exceptional customer experience. Our commitment to conducting business in an ethical and fair manner has been our guiding principle since 1996.We take pride in being a team of 214 unique individuals who work together to achieve common goals. Our focus...


  • Golden, Colorado, United States Hand & Stone - Littleton & Highlands Ranch Full time

    Job OverviewWe are seeking a highly motivated and organized individual to join our team as a Spa Sales Associate at Hand & Stone - Littleton & Highlands Ranch. As a key member of our team, you will be responsible for providing exceptional customer service, meeting sales goals, and upholding spa cleanliness standards.


  • Golden, Colorado, United States Bristol Engineering Services Company, LL Full time

    Company OverviewBristol Engineering Services Company, LLC is a leading provider of engineering and environmental remediation services. Our company values people, communities, reputation, teamwork, trust, and truth.Salary & BenefitsThe estimated annual salary for this position is $95,000 to $115,000, depending on experience. The package includes excellent...


  • Golden, Colorado, United States Unidine Full time

    Job Summary">This role is an excellent opportunity for individuals who enjoy creating memorable experiences through food preparation and presentation. As a Dining Services Assistant with Unidine, you will be part of a talented and supportive team that makes a real impact in the lives of those we serve.">You will prepare, present, and serve food as needed,...


  • Golden, Colorado, United States Petco Full time

    Estimated Salary: $15.50 - $20.00 per hourWe're looking for highly motivated sales professionals to join our team as Sales Associates. In this role, you'll be responsible for providing prompt and courteous service to all guests, determining their needs, and sharing product knowledge to suggest the appropriate merchandise.


  • Golden, Colorado, United States UnitedHealth Group Full time

    About UnitedHealth Group:We are committed to helping people live healthier lives and making the health system work better for everyone. We believe everyone deserves the opportunity to live their healthiest life, regardless of race, gender, sexuality, age, location, or income. However, there are still barriers to good health that disproportionately affect...


  • Golden, Colorado, United States Invision Sally Jobe Full time

    Invision Sally Jobe, a premier medical practice, is seeking a skilled Diagnostic Imaging Specialist to join our fast-paced team. This role plays a crucial part in defining the radiology market and offers a competitive hourly rate.Job SummaryWe are looking for an experienced Mammography Technologist to perform high-quality mammography exams on patients. The...


  • Golden, Colorado, United States US Postal Service Full time

    Job Description:">We are seeking a skilled and reliable Rural Carrier Associate to join our team. As a key member of our delivery staff, you will be responsible for delivering mail along a prescribed rural route using a vehicle.Key Responsibilities:">Delivering mail to customers along a prescribed route on a regular schedule by a vehicleProviding customers...


  • Golden, Colorado, United States Burlington Full time

    Burlington is seeking a skilled Retail Cashier to join our team. As a Seasonal Sales Associate, you'll play a vital role in creating a seamless shopping experience for our customers. Your attention to detail and ability to multitask will ensure accurate transactions and efficient returns/exchanges.Essential Duties:Ring up transactions accurately and...


  • Golden, Colorado, United States Ryder System Full time

    Ryder Systems is a leading provider of supply chain solutions, dedicated to delivering exceptional service to our customers. We are currently seeking a highly motivated and detail-oriented individual to join our team as a Warehouse Operations Specialist.


  • Golden, Colorado, United States The Eddy Taproom & Hotel Full time

    Join Our TeamThe Eddy Taproom & Hotel is a fun and fast-paced environment where no two days are ever the same. As a Guest Service Agent, you'll be part of a close-knit team that's dedicated to providing exceptional service to our guests.ResponsibilitiesGreet Guests: Welcome guests warmly and efficiently, setting the tone for their stay.Assist with Check...


  • Golden, Colorado, United States SAS Retail Services Full time

    Job SummaryWe are seeking a skilled Visual Merchandising Specialist to join our team at SAS Retail Services. In this role, you will be responsible for optimizing category presentation and visual displays to enhance the shopping experience for our clients.About the RoleThis is a full-time position that offers a competitive salary range of $60,000 - $80,000...


  • Golden, Colorado, United States AutoNation Full time

    A Career with AutoNation">We are looking for a talented Sales Associate to join our team. As an Automotive Sales Specialist, you will be responsible for providing exceptional customer service, selling vehicles, and meeting sales targets.">Key Responsibilities">">Sell vehicles to customers based on their needs and preferences">Develop strong relationships...


  • Golden, Colorado, United States Randstad Full time

    About the RoleWe are looking for a Power Grid IT Specialist to join our team. In this role, you will be responsible for designing, developing, and maintaining software applications that support our power grid operations. You will work closely with other development staff to ensure that software meets the needs of our customers and is delivered on time and...