Customer Service Advocate
20 hours ago
Optum is a leading clinician-led care organization dedicated to improving healthcare outcomes. As a member of our team, you'll be part of a collaborative environment that values diversity and inclusion.
Job Description
We are seeking a Customer Service Representative to join our team in Golden, CO. This full-time position involves answering incoming calls from patients, providers, and pharmacies, scheduling office visits, and navigating Electronic Health Record systems.
Responsibilities
- Answer 60-75 incoming calls daily
- Schedule office visits and annual wellness visits
- Request medication refills and referrals
- Navigate multiple Electronic Health Record systems
- Follow ROI/HIPAA protocols
Requirements
- High School Diploma / GED
- 1+ years of customer service experience
- Familiarity with computer applications
- Ability to type 40 wpm
Benefits
We offer a comprehensive benefits package, including a competitive salary range of $16.54 to $32.55 per hour, depending on location and experience. Benefits include a 401(k) plan, equity stock purchase, and incentive programs.
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