Customer Service Advocate

20 hours ago


Golden, Colorado, United States UnitedHealth Group Full time
About Optum CO

Optum is a leading clinician-led care organization dedicated to improving healthcare outcomes. As a member of our team, you'll be part of a collaborative environment that values diversity and inclusion.


Job Description

We are seeking a Customer Service Representative to join our team in Golden, CO. This full-time position involves answering incoming calls from patients, providers, and pharmacies, scheduling office visits, and navigating Electronic Health Record systems.


Responsibilities
  • Answer 60-75 incoming calls daily
  • Schedule office visits and annual wellness visits
  • Request medication refills and referrals
  • Navigate multiple Electronic Health Record systems
  • Follow ROI/HIPAA protocols

Requirements
  • High School Diploma / GED
  • 1+ years of customer service experience
  • Familiarity with computer applications
  • Ability to type 40 wpm

Benefits

We offer a comprehensive benefits package, including a competitive salary range of $16.54 to $32.55 per hour, depending on location and experience. Benefits include a 401(k) plan, equity stock purchase, and incentive programs.



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