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Installation Technician

2 months ago

Concord, California, United States Vivint Full time
About Vivint Smart Home

Our Mission

Vivint Smart Home is a leading provider of smart home solutions, dedicated to enhancing the home experience with innovative products and services. We strive to create a safer, more connected, and sustainable living environment for our customers.

As a Direct-to-Home Smart Home Pro, you will play a critical role in delivering exceptional customer service and expert-level installation and services. Our team members are passionate about protecting and connecting our customers to their homes, no matter where they are.

Job Responsibilities

Key Responsibilities

  • Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
  • Manage inventory and assets with a business owner mentality.
  • Conduct routine maintenance and inventory of company products and equipment.
  • Explain and provide detailed system capabilities and operational instructions to customers.
  • Control your own income by providing opportunities for customers to purchase additional products and services.
  • Leverage service and installation appointments into leads and revenue.

Requirements

  • Exceptional customer service skills.
  • Sales experience and/or field service experience is helpful.
  • Someone who thrives in a team environment and can also be trusted to work independently.
  • Willingness to submit to a criminal background check.
  • Current valid driver's license and reliable transportation.
Physical Demands

Work Environment

  • Lift and carry up to 45 lbs.
  • Climb ladders up to 14 feet.
  • Work in attics and other limited-space areas.
  • Bend, kneel, crouch, and stand for long periods.

Our Safety Culture

We prioritize the safety of our team members and customers. Our team members complete a safety analysis of every work site to ensure a safe working environment.