Technical Services Manager

2 weeks ago


Ann Arbor, Michigan, United States Tecumseh Products Full time
Job Title: Technical Services Manager

Join Tecumseh Products Company, a leading global manufacturer of compressors and related value-added systems, solutions, and products for the HVAC&R industry, as a Technical Services Manager. This critical customer-centric support role is responsible for providing prompt and effective technical product support to authorized wholesalers, distributors, and field service technicians.

Key Responsibilities:
  • Respond to incoming telephone calls and e-mails from internal and external customers for technical product support.
  • Apply air-conditioning and refrigeration system/application knowledge to troubleshoot compressor and/or condensing unit operation and/or performance issues.
  • Develop technical and knowledge-based articles, training materials, and collaterals to advance customers' knowledge for proper selection and application of Tecumseh compressors, condensing units, unit coolers, and replacement parts.
  • Support Tecumseh marketing and product managers in the development and review of product collaterals, video training content, advertising materials, installation instruction manuals, technical white-papers, replacement parts, accessories, and related documents.
Requirements:
  • Minimum associate's degree or equivalent combination of education and experience in the HVAC&R industry.
  • At least 10+ years of related HVAC&R industry experience, with specific knowledge of compressors and condensing units.
  • Advanced PC skills with proficiency in Microsoft Office.
  • Functional knowledge of ASHRAE, AHRI, UL, DOE, EPA standards and regulations.
Preferred Qualifications:
  • ORACLE/SAP/JDE or other global ERP system knowledge and experience.
  • Spanish language skills (reading/writing).
  • Prior experience with managing a team(s).
  • Other HVAC&R industry-related accreditation, training, certification.
What We Offer:

Tecumseh Products Company is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, religion, sex, citizen status, or veteran status.



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