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Hotel Service Associate

2 months ago

Bloomington, Illinois, United States Marcus Hotels Full time

**Hotel Service Associate Opportunity**

**About the Role**

We are seeking a skilled and friendly Hotel Service Associate to join our team at Marcus Hotels. As a Hotel Service Associate, you will be responsible for providing exceptional customer service to our guests and ensuring their stay with us is memorable and enjoyable.

**Responsibilities:**

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.
  • Answer phone calls and respond to guest inquiries in a timely and courteous manner.
  • Participate in ongoing training and development to enhance your skills and knowledge of hotel operations.
  • Work collaboratively with other hotel staff to ensure seamless service delivery and a positive guest experience.

**What We Offer:**

  • Competitive wages and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Discounts on hotel stays and other perks

**Requirements:**

  • Previous experience in a customer-facing role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to work a variety of shifts, including weekends and holidays
  • High school diploma or equivalent required

**EEO Statement:**

Marcus Hotels is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone has the opportunity to thrive.