Associate Field Service Technician

3 days ago

Bloomington, Illinois, United States Toshiba Global Commerce Solutions Full time
Job Title: Associate Field Service Technician

Introduction:

The Associate Field Service Technician is a key member of our team, responsible for maintaining retail store technologies, computer systems, and peripherals in retail store and commercial business environments. This role involves performing a full workload of product installation, support services, and repair on Toshiba Global Commerce Solutions and non-TOSHIBA retail products and in-store systems.

Responsibilities:
  • Operate in assigned territory and perform basic repairs and services on products, including problem determination using well-established, standard maintenance packages, diagnostics, reference documentation, system tools, and service aids to identify routine problems.
  • May travel within assigned territory or nationally to customer locations to perform installations, relocation, discontinuance, product-level engineering, and configuration changes, upgrades, and/or modifications to retail POS equipment.
  • Effectively communicate with customers, management, peers, and team members on a timely basis regarding the status of work, potential problems, customer/store management satisfaction, and to seek advice and assistance.
  • Manage situations and complete service events in a high-quality and timely manner to meet customer commitments and minimize disruptions to the customer's operation.
  • Plan, prioritize, and schedule work to meet or exceed customer Service Level objectives, arrange travel plans in a timely and cost-effective manner using company-approved business tools, and respond to schedule changes with minimal notice.
  • Ensure installation activities are accurately documented in accordance with TOSHIBA standards and practices using automated systems and/or established reports.
  • Maintain and manage trunk stock to support all customers.
Requirements:
  • High School Diploma or equivalent.
  • 2+ years' experience in electronic repair.
  • Must be able to travel 100% of the time, domestic and/or air travel.
  • Possesses basic knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers/point-of-sale equipment, and associated retail devices.
  • The position requires a mechanical aptitude with competency in electricity & electronics, and the ability to properly use test equipment, basic hand tools, electronic testing equipment, and electric meters.
  • Must possess the ability to follow written or spoken directions and to provide information in a clear and concise manner.
  • Good Customer Service skills are essential. Ability to multitask, prioritize assignments, and work independently.
  • Must have good written and oral communication skills, including tact and diplomacy when facing customers.
  • The individual must be able to recognize and understand the functional and operational use of IT signal and power cables as well as low-voltage wiring systems and to perform diagnosis and repair thereof.
  • Self-motivated and strong work ethic.
  • Display high ethics and character relative to the position.
  • Maintain a professional demeanor, dress, and behavior.
  • Problem-solving and Organizational skills.
  • Ability to work long hours as project needs dictate in a physically demanding environment.
  • Ability to work varying shifts, including overtime and weekends as necessary.
About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. We're passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.

We offer a competitive salary and generous benefits package, including group health coverage, employee assistance programs, pre-tax spending accounts, 401(k) plan, company-provided life insurance, pet insurance, employee discounts, and a generous paid holiday schedule, paid vacation, and sick/personal days.

We're an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor.

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