Technical Support Representative
4 weeks ago
At Oculus Inc, we are seeking a highly skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our customers who own Oculus devices connected to software and networked.
Key Responsibilities:- Provide technical support to customers via phone, email, or remote connection, addressing inquiries and troubleshooting issues related to our products or services.
- Identify and escalate complex technical issues to appropriate teams or senior technical support staff for resolution.
- Guide customers through step-by-step solutions to resolve technical problems effectively and ensure customer satisfaction.
- Collaborate with cross-functional teams, including Clinical Application, to resolve escalated issues and improve product functionality.
- Document customer interactions, technical issues, and resolutions accurately and comprehensively in ERP.
- Associate degree in Computer Science, Information Technology, or related field, or equivalent experience.
- Relevant certifications (e.g., CompTIA, A+, Network+) are a plus.
- 1+ years' experience in a technical support role, preferably in a software or technology company.
- Strong technical aptitude and troubleshooting skills with the ability to quickly learn and understand new products and technologies.
- Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users effectively.
The Technical Support Representative will work in a fast-paced environment, managing multiple priorities effectively. The ideal candidate will be able to work independently and collaboratively, with a customer-focused mindset and a passion for providing exceptional service and support.
Oculus Inc provides a smoke and vape-free environment on company premises for its employees, customers, and visitors.
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