Support Specialist

7 days ago


Madison, Wisconsin, United States Indeavor Full time
About the Role

We are looking for a skilled Support Specialist to join our team at Indeavor. As a key member of our support team, you will be responsible for providing exceptional customer service via phone, handling inquiries, and entering leaves in accordance with customer contracts and SLAs.

The ideal candidate will possess excellent communication skills, both written and verbal, and the ability to work effectively in a fast-paced environment. A positive attitude, flexibility, and strong analytical thinking skills are also essential for this role.

Job Description:

  1. Provide prompt and professional assistance to customers via phone
  2. Enter leaves within a timely manner and in accordance with customer contracts and SLAs
  3. Thoroughly document all customer-specific information
  4. Perform other duties as required

Requirements:

  • Bachelor's Degree
  • Excellent written and verbal English communication skills
  • A positive, team-oriented attitude with a desire to help
  • Fast, self-motivated learner
  • Critical and analytical thinking skills
  • Flexibility in scheduling, including early hours, and the ability to work some weekends and public holidays throughout the year
  • Microsoft Office Suite

Salary Range: $50,000 - $70,000 per year, depending on experience

Benefits: Health insurance, 401K, open vacation policy, dog-friendly environment, exciting and fun work environment



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