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Customer Service Team Lead

2 months ago

Savannah, Georgia, United States Floor & Decor Full time
Job Summary

Floor & Decor is seeking a skilled Connected Customer Supervisor to join our team. As a key member of our store leadership, you will be responsible for managing a dynamic team of customer service associates and overseeing various store operations.

Key Responsibilities
  • Manage and supervise a team of customer service associates to ensure exceptional customer experiences.
  • Oversee cashiering, returns, cash office functions, and inventory management processes to maintain store efficiency.
  • Supervise inventory movement within the store to ensure accurate stock levels.
  • Audit reports, including inventory control, return of sale, and void reports, to identify areas for improvement.
Requirements

To be successful in this role, you will need:

  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills to identify and resolve inventory management issues.

Floor & Decor offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.