Crew Team Lead
4 weeks ago
As a Crew Chief at Team Car Care Dba Jiffy Lube, you will play a vital role in our management team, focusing on delivering exceptional customer service and driving sales growth. You will work closely with the General Manager to guide the crew, maintain a smooth operation, and boost sales. This position offers opportunities for training and career advancement.
Key Responsibilities- Work directly with the General Manager to ensure consistent revenue growth through increasing guest count and lead measure performance.
- Coach and execute excellent customer service, creating an exceptional guest experience.
- Set a positive example as a leader, building team engagement and efficiency.
- Develop teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.
- Ensure quality control measures and processes are followed consistently.
- Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager on any critical initiatives.
- Assist the General Manager with budgeting, sales forecasts, financial performance, expense controls, etc.
- Provide clear and detailed direction to the team consistently.
- Ensure the service center is clean, safe, and presentable per the Guide to Excellence.
- Provide guidance and mentoring to the automotive technicians and CSA's.
- Perform opening and closing duties when the General Manager is off.
- Assist the General Manager in building and maintaining an engaged workforce that reflects customer volume and the business need.
- Leads daily team huddles and store meetings, setting the direction for achieving business goals.
- Manages inventory and product order that meets the business need.
- Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests.
- Assist guests with their questions and needs, in-person, electronically, or via the telephone.
- One to three years of retail management experience; professional automotive experience is not required.
- Must have exceptional oral and written communication skills.
- Is a proven leader that possesses the ability to inspire and motivate diverse groups of people.
- Has sound business sense and a comprehensive understanding of the retail industry.
- Can analyze, comprehend, and recommend financial objectives that help increase sales and service results.
- Demonstrate a positive, helpful attitude as well as professional conduct and appearance always.
- Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
- Has a "Guest First" mindset.
- You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Must be able to stand on your feet on hard surfaces like concrete or metal.
- Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes.
- Must be able to lift and move work-related items up to 50 pounds.
- Perform all other duties as assigned or needed.
- Must be at least 18 years of age.
- Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.
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