Account Associate
4 weeks ago
As a Customer Service Representative at State Farm Insurance, you will be responsible for assisting customers with their insurance needs by providing accurate and timely information. This includes processing policy changes and updates in the system, handling incoming calls and emails from customers regarding policy inquiries and claims, and collaborating with team members to resolve customer issues and ensure customer satisfaction. Additionally, you will maintain customer records and update information as needed, and provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner. To be successful in this role, you will need to stay up to date with insurance products and industry trends to effectively assist customers, and follow company policies and procedures to ensure compliance with regulations and guidelines. You will also be expected to meet or exceed performance goals and targets set by the company, and continuously improve knowledge and skills through training and development opportunities.
Key Responsibilities:
- Assist customers with their insurance needs
- Process policy changes and updates
- Handle incoming calls and emails
- Collaborate with team members
- Maintain customer records
- Provide exceptional customer service
About State Farm Insurance:
State Farm Insurance is a leading provider of insurance services, and we are committed to providing our customers with the best possible service. We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
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