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Retail Department Manager

2 months ago

Marion, Virginia, United States Ollie's Full time
Retail Department Manager Job Description

The Retail Department Manager plays a pivotal role in driving department sales to achieve the store sales plan. This position is responsible for overseeing aspects of merchandising, customer service, and store maintenance.

Key Responsibilities:
  • Greet and Engage Customers: Provide exceptional customer service by greeting and acknowledging every customer with Ollie's Yes I Care, Yes I Can approach to build long-term customer loyalty.
  • Product Knowledge: Be knowledgeable of all products, promotions, and advertisements to ensure that customer questions can be answered and to assist with selling product.
  • Receiving and Pricing: Assist with receiving the truck and pricing items.
  • Visual Merchandising: Ensure that all product within the department is merchandised and recovered per the visual merchandise standards.
  • Communication: Communicate customer needs to Team Leaders when necessary.
  • Training and Development: Assist with training new Associates.
  • Register Operations: Accurately and efficiently operate the register.
  • Store Maintenance: Maintain the cleanliness of the overall store, complete any additional responsibilities, and/or duties as assigned.
Ollie's Core Values:
  • Be a Team Player: Associates are expected to be supportive and work together.
  • Be Caring: Treat others with courtesy, dignity, and respect.
  • Be Value Obsessed: Live the good stuff cheap mindset.
  • Be Committed: Operate with grit, passion, tenacity, and action.
  • Be Growing: Continuously improve and get better every day.
  • Be Real: Be honest, transparent, genuine, trustworthy, and sincere.
Associate Benefits:
  • Medical, Dental, Vision, and RX Coverage: Begins after 90 days of employment.
  • 401K and Company Match: Begins at Associate enrollment.
  • FSA/HSA: Ways to reduce taxable income; set aside pre-tax dollars to cover out-of-pocket healthcare and dependent care costs.
  • Strong Field Sales Career Growth: Talent development culture for top performers.
  • Associate Discount: 20% discount on all Ollie's purchases.
Qualifications:
  • Minimum of Six Months Retail Experience: In a mid-size to large retail service-oriented business preferred.
  • Availability: Ability to work evenings, weekends, and holidays on a regular basis.
  • Positive Attitude: Must have a positive attitude and the ability to interact well with customers and Associates.
Physical Requirements:
  • Lifting and Carrying: Ability to lift and carry up to 50 pounds.
  • Pushing and Pulling: Ability to push and pull up to 35 pounds.
  • Standing and Working: Ability to stand for extended periods and work in a safe manner.

Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veterans status, disability, or any other legally protected status.