Customer Service Representative

4 weeks ago


Marion, Virginia, United States Westlake Services Full time

We are seeking a highly skilled Customer Service Representative to join our team at Westlake Services. As a key member of our customer service team, you will be responsible for processing and tracking customer orders received via phone, fax, or mail.

Key Responsibilities:

  • Accurately manage order processing in JDE to include pricing, terms of sale, product, quantity, shipping, special instructions, etc.
  • Handle complex order issues according to department guidelines.
  • Develop documentation for sales orders.
  • Maintain system accuracy on sales orders to reflect realistic ship dates.
  • Manage customer files to include pricing, payments, delivery terms, vendor control maintenance sheets, sample requests, etc.
  • Partner with internal supply chain departments to manage existing customer orders and ensure their expectations are met.
  • Complete all product returns and invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms are completed in compliance with department policy.
  • Maintain daily contact with Sales Representatives regarding pricing inquires, discrepancies, and status updates.
  • Maintain accurate price books and initiate all price increases to ensure they are implemented in the invoicing system as assigned.
  • Report competitive activities to Sales team and process requests for samples.
  • Ensure SOX compliance processes are followed, and necessary documents are verified and filed.
  • Participate in inventory audits as required.
  • May coordinate truck deliveries for certain locations with Traffic department.

Requirements:

  • High school diploma, or related experience and/or training, or equivalent combination of education and experience. Associate's Degree is preferred but not required.
  • Customer service experience.
  • Knowledge of Excel.
  • Knowledge of JDE system preferred but not required.
  • Strong problem-solving abilities and proven customer service skills are required.
  • Possess strong organizational and project management skills with the ability to simultaneously manage multiple project assignments, with attention to detail.
  • Must be self-directed and have the ability to multi-task in a fast-paced, 24/7 manufacturing environment.
  • This position requires proficiency with Microsoft Office applications.
  • Possess strong written and verbal communication skills and strong interpersonal skills with an ability to interact and communicate with all levels of the organization.

Westlake Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.



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