Microsoft D365 CE Field Service Consulting Manager

4 days ago


Bellaire, Texas, United States Rand Group Full time
About the Role

We are seeking a highly skilled and experienced Field Service Consulting Manager to join our team at Rand Group. As a key member of our Microsoft D365 CE / Dynamics CRM practice, you will play a critical role in delivering innovative solutions that solve complex client problems.

Key Responsibilities
  • Implementation Leadership: Participate and help lead all phases of implementation, ensuring seamless execution and high-quality results.
  • Business Requirements and System Design: Prepare and create system design documents, aligning with client business needs and technical requirements.
  • Software Configuration and Deployment: Oversee software configuration, testing, training, and deployment, ensuring a smooth transition to production.
  • Project Management: Perform project management tasks, including scope definition, timeline creation, and resource allocation.
  • Quality Assurance: Ensure quality assurance measures are in place, identifying and addressing any issues promptly.
  • Client Relationship Management: Proactively manage client relationships, building trust and becoming a trusted advisor.
  • Team Leadership: Supervise and mentor staff, providing guidance and support to ensure team success.
  • Escalation Resource: Serve as an escalation resource, addressing complex issues and providing expert guidance.
Requirements
  • Professional Experience: 8+ years' experience in professional services and/or leadership, with a strong background in Field Service and/or related fields.
  • Education: Bachelor's degree in Business, Accounting, Management Information Systems, Supply Chain Management, or a related field.
  • Technical Skills: Experience with Microsoft D365/CRM Field Service and related processes, including scheduling, dispatching, mobile inventory management, ticketing, predictive maintenance, and technician management.
  • Business Acumen: Understanding of methods and tools used to customize and extend CRM business solutions, with a strong focus on business process improvement.
  • Soft Skills: Demonstrated problem-solving, attention to detail, and critical thinking skills, with strong decision-making and time management abilities.
  • Leadership: Ability to work in and help lead small teams, with a strong focus on collaboration and communication.


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