Customer Care Accounts Receivable Representative

5 days ago


Tampa, Florida, United States Southern Glazer's Wine & Spirits Full time
About the Role

Southern Glazer's Wine & Spirits is a leading distributor of beverage alcohol in North America, seeking an experienced Customer Care Accounts Receivable Representative to join our team. As a key member of our accounts receivable department, you will be responsible for assisting customers with inquiries about products and services, resolving internal and external customer issues, and maintaining effective communication with our sales force and employees at National Call Center.

Key Responsibilities
  • Accounts Receivable Support: Assist specific customers in the division with key back-office processes, such as accounts receivable, order processing, and customer service, working in conjunction with National Call Center back-office resources.
  • Customer Issue Resolution: Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner and providing responses and resolution in a reasonable amount of time.
  • Credit Corrections: Work with NCC Credit Corrections to secure product credits.
  • Account Research: Research accounts and communicate to customers the reason for open invoices, short pays, and open credits and document accounts accordingly.
Requirements
  • Education and Experience: High school diploma or equivalency plus two years of experience in accounts receivable or general office environment.
  • Technical Skills: Proficiency using Microsoft Excel spreadsheets in creating pivot tables, developing charts, and complex formulas; ten-key by touch proficiency.
Compensation and Benefits

We offer competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities, and education of employees. Compensation begins at $18/hr, with a $1 increase to $19/hr after 6 months, followed by bi-annual increases until reaching $22/hr. Our comprehensive benefits package includes medical and prescription drug coverage, dental and vision plans, Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan, as well as tuition reimbursement, wellness program, parental leave, vacation accrual, paid sick leave, and more.

About Southern Glazer's Wine & Spirits

We are a multi-generational, family-owned company committed to delivering impeccable service in 44 states, plus the District of Columbia, and Canada. We are recognized by our supplier partners and customers for our state-of-the-art distribution capabilities and leading-edge information technology. We believe in giving back and being a socially responsible corporate citizen, making contributions to national, state, and local charitable organizations.



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