Customer Service Representative
4 days ago
Overview
The Distribution Customer Service Representative plays a crucial role in ensuring exceptional customer experience by providing prompt, courteous, and effective support. Key responsibilities include responding to inquiries, processing orders and receipts, and handling complaints in a professional manner.
Main Responsibilities:
- Interact with customers in a positive and productive way, addressing all inquiries and complaints related to work orders, invoices, shipments, inventory counts, and other matters.
- Process and input all customer orders efficiently and accurately.
- Generate stock reports to verify product availability and ensure timely delivery.
- Produce necessary paperwork and information required for customer work orders.
- Coordinate special and last-minute shipping requests with the Traffic and Operations Departments, expediting orders as needed.
- Follow up with other departments to guarantee service standards are met.
- Verify computer-generated invoices to ensure proper accounting.
- Prepare shipping and tracing information for customers as required.
- Maintain accurate damage records and back-order logs.
- Communicate customer feedback to management, highlighting any signs of dissatisfaction.
- Serve as a liaison between the warehouse and customer for account administration and between the office and customers regarding invoicing and credit changes.
- Oversee all paperwork associated with orders and maintain corresponding files.
- Update and maintain a current procedure manual detailing processing requirements for each account.
Qualifications and Requirements:
- H.S. diploma or equivalent is required.
- Strong computer knowledge, including proficiency in MS Office applications.
- Familiarity with 10-key navigation.
- Experience with shipping software systems, such as UPS and Federal Express.
- Excellent oral and written communication skills.
- Exceptional customer service skills.
- Ability to work in varying facility conditions.
- Availability to work irregular or extended hours, including nights, weekends, and holidays as needed.
Compensation:
Estimated salary range: $45,000 - $60,000 per year, depending on location and experience.
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