Luxury Residential Front Desk Associate

11 hours ago


Los Angeles, California, United States Action Property Management Full time
About Us

Action Property Management is a leading provider of homeowner's association management services, with a legacy spanning four decades. Our commitment to excellence, innovation, and care for people has earned us a reputation as the premier choice for HOA management.

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Century Plaza North Tower in Century City. As a key member of our team, you will be responsible for delivering exceptional customer service, maintaining a professional appearance, and ensuring the smooth operation of our front desk area.

Key Responsibilities
  • Represent Action Property Management and the Association by providing 5-star customer service and ensuring 100% resident satisfaction.
  • Maintain the appearance of the front desk area, lobby, and main elevators.
  • Monitor lobby activity and maintain access control.
  • Provide concierge services, including answering and directing incoming phone calls, receiving and distributing resident parcels, and addressing resident and guest concerns and questions.
  • Complete Daily Activity Reports.
Requirements
  • Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
  • At least two years of customer service experience, preferably in hospitality, luxury retail, or fine dining.
  • Possess a polished and professional appearance and demeanor.
  • Be an upbeat and positive team player with strong judgment and solutions-oriented skills.
  • Have a proactive customer service approach.
Why Work with Us

Action Property Management offers a competitive compensation package, including medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. Our comprehensive benefits package and commitment to investing in our team members' growth and development make us an attractive employer in the industry.

We are an Equal Opportunity Employer and Support a Drug-Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.



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