Security Officer

7 days ago


Charleston, West Virginia, United States Delaware North Full time
Job Summary

We are seeking a highly skilled and experienced Security Officer to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As a Security Officer, you will play a critical role in ensuring the safety and security of our guests and team members.

Key Responsibilities
  • Admission Control: Verify identification for proper admittance to the gaming floor.
  • Cash Escorts: Conduct cash escorts as required to maintain the security of our assets.
  • Incident Reporting: Observe, handle, and report procedural violations and illegal activity to ensure a secure environment.
  • Transportation: Operate a motorized vehicle when necessary to respond to security incidents.
  • Crowd Control: Maintain crowd control as required to prevent disruptions and ensure guest safety.
  • Guest Relations: Defuse guest profanity and handle issues or complaints professionally to maintain a positive guest experience.
Requirements
  • Education: High School Diploma or equivalent.
  • Work Environment: Ability to work in a fast-paced environment with a high level of attention to detail.
  • Licensing: Hold and maintain a valid driver's license, pass a motor vehicle record check, and drug test.
  • State Licensing: Must be able to be licensed by the State Gaming Commission.
  • Communication Skills: Ability to defuse difficult and sometimes emotionally charged situations when handling guest issues or complaints.
  • Professionalism: Ability to maintain a professional and courteous demeanor at all times.
Physical Requirements
  • Physical Ability: Ability to stand and walk for extended periods of time.
  • Communication: Ability to communicate through two-way radio.
  • Lifting and Carrying: Bending, stooping, lifting, and carrying occasionally.
  • Vision: Vision sufficient to perform duties day or night.
About Delaware North

Delaware North operates Mardi Gras Casino and Resort, providing a safe and secure environment for our guests and team members. We are committed to delivering exceptional experiences and promoting a culture of safety and security.


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