Business Operations Manager

4 days ago


Jersey City, New Jersey, United States Bank of America Full time

About the Role

The Global Markets Risk (GMR) COO team is seeking a highly motivated individual to support key risk governance and strategy deliverables. As a key member of the team, you will be responsible for ensuring "best-in-class" Operations and Control framework alongside consistent risk governance processes across GMR.

Key Responsibilities

• Manage Business Operations activities, including Business Continuity Planning, Events Management, Location Strategy, and Access Management
• Support executive routines, such as Quarterly Business Reviews and executive performance reviews, working with applicable SMEs for inputs as required
• Develop and support executive communication strategy and execution, including supporting Town Halls/All Hands meetings, Associate Survey analysis, and action planning/tracking/messaging at all levels
• Support employee engagement in close partnership with EDIC leads, HR/Learning Partners to drive a comprehensive approach across key stakeholder groups
• Strategic Priorities: Ensure delivery against GMR Strategic priorities identified via GMR offsite, ESAT survey results
• Operational Excellence: Drive GMR engagement and timely delivery of various deliverables related to OpEx program
• Management Controls Committee: Responsible for supporting GMR delivery of enterprise-wide initiative with increased focus and scrutiny to ensure process and control effectiveness, drive efficiency, and reduce operational risk
• Fundamental Review of the Trading Book (FRTB) Regulations: Drive GMR FRTB Forum and influence discussions across GMR to ensure compliance with the FRTB Regulatory Rules across various jurisdictions
Governance/Executive Reporting

• Managing governance activities for GMR, including setting the agenda with the co-chairs, collecting materials, distributing materials to committee members, and regulators
• Managing the GMR policy process, which includes drafting, socializing, and implementing key policies within GMR
• Drafting written executive-level communications (e.g., memos and presentations)
• Supporting key deliverables for the regional GMR Chief Risk Officer, including internal and external presentations and briefings
• Performing ad-hoc analysis on various risk and regulatory topics and engaging with Legal and Regulatory Relations teams in responding to regulatory inquiries and issues

Requirements

• 10+ years of experience in the financial services industry or a related field covering business operations, Controls, and governance-based activities
• Ability to think strategically across GMR to identify opportunities to improve overall performance efficiency
• Ability to challenge the status quo, produce appropriate changes, and implement goals
• Strong partnership and relationship-building skills with the ability to influence
• Ability to track performance and analyze data/progress metrics to benchmark against short and long-term goals
• Acts as a trusted advisor across GMR and with key stakeholders across the broader organization
• Ability to develop comprehensive plans around key control priorities and ensure all accountable parties understand respective roles/responsibilities
• Strong analytical and organizational skills; focus on attention to detail
• Excellent written/verbal communication skills and executive presence
• Proven ability to develop executive-ready communications and presentations



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