Workforce Management Program Director

3 weeks ago


Seattle, Washington, United States Tik Tok Full time
Workforce Management Program Manager

At TikTok, we're committed to creating an inclusive and dynamic work environment where employees can thrive. As a Workforce Management Program Manager, you'll play a critical role in shaping our global workforce strategy and ensuring we have the right talent in place to drive business success.

Key Responsibilities:
  • Develop and implement global workforce planning strategies to meet business needs and drive efficiency.
  • Lead the administration of workforce management processes, including forecasting, scheduling, and capacity planning.
  • Collaborate with cross-functional teams to ensure seamless integration of workforce management with other business functions.
  • Design and implement data models to forecast business volume, set up capacity models, and determine optimal workforce plans.
  • Monitor operational performance, evaluate schedules, and analyze performance statistics to drive continuous improvement.
Requirements:
  • Bachelor's degree or equivalent experience.
  • Proven experience in workforce management, capacity planning, or a related field.
  • Excellent analytical, problem-solving, and communication skills.
  • Proficient in Excel, data analysis, and SQL.

TikTok is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a workplace that reflects the diversity of our users and promotes inclusion and belonging. If you're passionate about workforce management and want to join a dynamic team, apply now



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