Warranty Program Coordinator

5 days ago


Nashville, Tennessee, United States Elite Flooring & Design Full time

About Us

At Elite Flooring & Design, we pride ourselves on being a leading floor covering contractor with a proven track record of success since 1996. Our company serves national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities across North Carolina, South Carolina, Tennessee, and Florida.

Job Description

We are seeking an experienced Flooring Warranty Specialist to join our team. The successful candidate will be responsible for managing warranty installations, communicating with builders and homeowners, and resolving any warrantable issues that arise after closing.

The ideal candidate will have excellent problem-solving skills, the ability to multitask in a fast-paced environment, and a proactive customer service approach.

Key Responsibilities

  1. Develop and maintain a comprehensive understanding of warranty policies and procedures.
  2. Evaluate and resolve warranty service requests in a timely and efficient manner.
  3. Schedule and coordinate warranty and repair services with homeowners and/or builders.
  4. Monitor and track all warranty jobs to ensure completion.
  5. Maintain positive relationships with homeowners and builders.
  6. Stay up-to-date with industry developments and best practices.

What We Offer

  • Competitive salary range: $65,000 - $85,000 per year (dependent on experience).
  • 401k plan with company matching contribution.
  • Paid time off (12 days first year, 18 days second year).
  • Medical benefits paid by employer at 75%.
  • Opportunity to work in a dynamic and growing company.


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