Administrative Services Coordinator
5 days ago
Summary: The Service Administrator role is a pivotal position that provides comprehensive administrative and customer service support to our Customer Service Centers.
The ideal candidate will possess excellent communication skills, both verbal and written, and have the ability to effectively organize and prioritize work while concentrating on multiple tasks simultaneously.
Key Responsibilities:
- Answer incoming phone calls and direct them to the appropriate party.
- Handle general customer inquiries regarding invoices, billing questions, and product information.
- Collect past due invoices and process inter-division billing, including installation, intra-shop transfers, and warranty.
- Input billing data, generate quality work orders, and utilize the Metrix Software for order processing.
- Manage parts inventory, maintain order logs, and price/order parts from various vendors.
- Support Area Sales Managers by typing correspondence and ordering publications, literature, and office supplies.
Requirements:
- A high school diploma or equivalent is required.
- One year of directly related work experience is necessary.
Knowledge and Skills:
- Proficiency in Microsoft Office products, specifically Excel, Word, and Outlook.
- Critical thinking with exceptional attention to detail.
- Excellent problem-solving skills.
- Ability to develop and maintain business relationships.
Working Conditions:
This role is situated in a general office environment with moderate noise levels.
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