Flooring Warranty Specialist
4 days ago
Company Overview
Elite Flooring & Design is a leading floor covering contractor with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company has a proven track record of success since 1996, serving national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities.
Job Summary
We are seeking a highly skilled Flooring Warranty Specialist to join our team. The successful candidate will be responsible for coordinating warranty installations, communicating with builders and homeowners, and resolving any warrantable issues that arise after closing.
The ideal candidate will have excellent problem-solving skills, the ability to multitask in a fast-paced environment, and a proactive customer service approach.
Responsibilities
- Develop a thorough understanding of warranty policies and procedures.
- Evaluate all warranty service requests to ensure they are valid and fall within warranty guidelines.
- Schedule warranty and repair services with homeowners and/or builders.
- Monitor and track all warranty jobs to ensure completion.
- Maintain positive relations with homeowners and builders.
- Stay up-to-date with warranty guidelines and homeowner warranty manuals.
Requirements
- General understanding of the construction or home building industry.
- Problem-solving abilities.
- Ability to multitask in a fast-paced environment.
- Self-starter with a positive attitude.
- Excellent communication skills.
- Proactive customer service approach.
Benefits
- Salary range: $60,000 - $80,000 per year (dependent on experience).
- 401k plan with company matching contribution.
- Paid time off (12 days first year, 18 days second year).
- Medical benefits paid by employer at 75%.
- Opportunity to work in a dynamic and growing company.
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