Customer Experience Associate

4 days ago


Beaver, Pennsylvania, United States Hybrid Global Logistics Services Full time
Job Overview

Hybrid Global Logistics Services is seeking a highly skilled Customer Experience Associate to join our team. This role will play a crucial part in ensuring that our clients receive exceptional service and support.

Key Responsibilities
  • Collaborate with operations teams to ensure timely and efficient shipment processing.
  • Identify and pursue new business opportunities, leveraging CRM data to drive growth.
  • Meet or exceed monthly performance targets, adhering to established KPIs.
  • Develop and deliver customized quotes, working closely with operations teams.
  • Deliver engaging presentations and reports to clients, fostering strong relationships.
  • Serve as a liaison between clients and leadership, driving business growth and overcoming challenges.
Requirements
  • Bachelor's degree required.
  • Minimum 2 years' experience in managing transportation needs of shippers.
  • Previous management experience within the transportation logistics industry.
  • Strong understanding of carrier procurement practices and operational load movement processes.
  • Excellent communication and interpersonal skills, with the ability to interface with all levels of internal and external teams.
  • Ability to extract essential information from clients to drive business growth.
  • Exceptional written and oral communication skills.
  • Ability to perform other duties as necessary and assigned.
Benefits
  • Competitive salary plus performance bonuses.
  • Comprehensive benefits package, including health, dental, vision, LTD, and life insurance.
  • Paid time off and paid vacation holidays.
  • 401(k) plan with company matching.
  • Focused career development opportunities.
Why Join Us?
  • We offer a dynamic company culture that values our employees as our greatest assets.
  • We celebrate the achievements and successes of our teammates.
  • We support our local communities and encourage volunteerism.


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