Customer Experience Associate

1 month ago


Beaver, Pennsylvania, United States Hybrid Global Logistics Services Full time
Job Summary

Beemac Logistics is seeking a highly skilled Customer Experience Associate to join our team. This role will be responsible for ensuring that customer service expectations are exceeded, identifying opportunities for growth and account penetration, and assisting with cost savings and pricing.

Key Responsibilities:
  • Collaborate with operations to ensure timely shipment pickups and deliveries.
  • Map current and future business development opportunities and prospect contacts in the CRM.
  • Meet or exceed monthly goals and enforce set company KPIs on a daily and weekly basis.
  • Work with the operations team to formulate and deliver customer quotes.
  • Conduct client-facing presentations and reports to support the customer engagement process.
  • Act as a liaison between customers and leadership, cultivating new areas of opportunity and overcoming challenges.
Requirements:
  • Bachelor's degree required.
  • Minimum of 2 years' experience in managing transportation needs of shippers.
  • Previous management experience within the transportation logistics industry.
  • Fundamental understanding of carrier procurement practices and operational load movement processes.
  • Ability to interface with all levels of internal and external teams while communicating effectively with customers.
  • Ability to draw essential information out of customers to grow and develop business.
  • Extremely articulate in both written and oral formats.
Benefits:
  • Competitive salary plus performance bonuses.
  • Health, dental, vision, LTD, and life insurance.
  • Paid time off and paid vacation holidays.
  • 401(k) and company matching.
  • Focused career development.
Why Join Us:
  • We are a growing company with consistent year-over-year revenue increases of over 100%.
  • We offer a dynamic company culture that values our employees as our greatest assets.
  • We celebrate the achievement and successes of our teammates.


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