Customer Experience Associate

2 weeks ago


Beaver, Pennsylvania, United States Hybrid Global Logistics Services Full time
Job Summary

Beemac Logistics is seeking a highly skilled Customer Experience Associate to join our team. This role will be responsible for ensuring that customer service expectations are exceeded, identifying opportunities for growth and account penetration, and assisting with cost savings and pricing.

Key Responsibilities:
  • Collaborate with operations to ensure timely shipment pickups and deliveries.
  • Map current and future business development opportunities and prospect contacts in the CRM.
  • Meet or exceed monthly goals and enforce set company KPIs on a daily and weekly basis.
  • Work with the operations team to formulate and deliver customer quotes.
  • Conduct client-facing presentations and reports to support the customer engagement process.
  • Act as a liaison between customers and leadership, cultivating new areas of opportunity and overcoming challenges.
Requirements:
  • Bachelor's degree required.
  • Minimum of 2 years' experience in managing transportation needs of shippers.
  • Previous management experience within the transportation logistics industry.
  • Fundamental understanding of carrier procurement practices and operational load movement processes.
  • Ability to interface with all levels of internal and external teams while communicating effectively with customers.
  • Ability to draw essential information out of customers to grow and develop business.
  • Extremely articulate in both written and oral formats.
Benefits:
  • Competitive salary plus performance bonuses.
  • Health, dental, vision, LTD, and life insurance.
  • Paid time off and paid vacation holidays.
  • 401(k) and company matching.
  • Focused career development.
Why Join Us:
  • We are a growing company with consistent year-over-year revenue increases of over 100%.
  • We offer a dynamic company culture that values our employees as our greatest assets.
  • We celebrate the achievement and successes of our teammates.


  • Beaver, Pennsylvania, United States Beemac Logistics Full time

    Job Title: Customer Experience AssociateAbout the Role:The Customer Experience Associate will play a vital role in the Beemac Logistics team, focusing on delivering exceptional customer service and driving business growth. This position will work closely with operations to ensure seamless logistics operations, identify opportunities for expansion, and...


  • Beaver, Pennsylvania, United States Beemac Logistics Full time

    Position Summary:The Customer Experience Associate role is a vital part of the Beemac Logistics team, responsible for mapping out client opportunities, ensuring service expectations are met, and identifying growth opportunities. This role will lead the customer maintenance and organic growth of existing strategic clients, working closely with operations to...


  • Beaver, Pennsylvania, United States Beemac Logistics Full time

    Job OverviewWe are seeking a highly skilled Customer Experience Associate to join our Beemac Logistics team. This role will play a critical part in ensuring our clients receive exceptional service and support.Key ResponsibilitiesCollaborate with operations to guarantee timely shipment pickups and deliveries.Identify and pursue business development...


  • Beaver, Pennsylvania, United States Beemac Logistics Full time

    Job SummaryThe Customer Experience Associate role is a key position within the Beemac Logistics team, responsible for ensuring exceptional customer service and driving business growth. This role will work closely with operations to deliver high-quality service, identify opportunities for expansion, and foster strong relationships with existing clients.Key...


  • Beaver, Pennsylvania, United States Hybrid Global Logistics Services Full time

    Job SummaryThe Customer Experience Associate role is a key position within Hybrid Global Logistics Services, responsible for ensuring exceptional client satisfaction and driving business growth. This role will work closely with the operations team to deliver high-quality services, identify new opportunities, and maintain strong relationships with existing...


  • Beaver, Pennsylvania, United States Hybrid Global Logistics Services Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Associate to join our team at Hybrid Global Logistics Services. This role will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and identifying opportunities for growth and development.Key ResponsibilitiesWork closely with operations...


  • Beaver, Pennsylvania, United States Hybrid Global Logistics Services Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Associate to join our team at Hybrid Global Logistics Services. As a key member of our organization, you will play a vital role in ensuring exceptional customer experiences and driving business growth.Key ResponsibilitiesCollaborate with operations teams to ensure timely and efficient shipment...


  • Beaver, Pennsylvania, United States Beemac Logistics Full time

    Job Summary:The Customer Experience Associate will play a crucial role in the Beemac Logistics team, focusing on mapping client opportunities, ensuring service expectations are met, and identifying growth opportunities. This role will lead the customer maintenance and organic growth of existing strategic clients, working closely with operations to ensure...


  • Beaver, Pennsylvania, United States Beemac Logistics Full time

    Job Summary:Beemac Logistics is seeking a highly skilled Customer Experience Associate to join our team. This role will be responsible for mapping out current client opportunities, ensuring service expectations are met, and identifying opportunities for further account penetration and growth. The ideal candidate will have a strong understanding of...


  • Beaver, Pennsylvania, United States Hybrid Global Logistics Services Full time

    Job OverviewHybrid Global Logistics Services is seeking a highly skilled Customer Experience Associate to join our team. This role will play a crucial part in ensuring that our clients receive exceptional service and support.Key ResponsibilitiesCollaborate with operations teams to ensure timely and efficient shipment processing.Identify and pursue new...

  • Account Associate

    4 weeks ago


    Beaver, Pennsylvania, United States Brian Wozniak - State Farm Agent Full time

    About Our AgencyOur mission is to provide exceptional customer service and help individuals manage the risks of everyday life. We are a growth-oriented agency with a team of highly motivated individuals who are passionate about making a difference in the lives of others.Job SummaryWe are seeking a highly organized and efficient specialist to fulfill...


  • Beaver Springs, Pennsylvania, United States Family Dollar Full time

    Customer Service Representative Job DescriptionAt Family Dollar, we are seeking a Customer Service Representative to join our team. As a key member of our store staff, you will be responsible for providing exceptional customer service to our valued customers.Key Responsibilities:Provide excellent customer service by greeting customers, answering questions,...


  • Beaver Springs, Pennsylvania, United States Family Dollar Full time

    As a Customer Service Representative at Family Dollar, you will be responsible for delivering exceptional customer experiences. Key responsibilities include greeting customers, assisting with merchandise selection, and completing cash register transactions. You will also be expected to answer questions regarding the store and its products. Additionally, you...


  • Beaver Springs, Pennsylvania, United States Susquehanna Community Bank Full time

    {"Job Type": "Full-time", "Description": "At Susquehanna Community Bank, we're committed to delivering exceptional customer service and building trusted relationships with our community. As a Customer Service Representative, you'll be the front line of our bank, responsible for processing personal and commercial transactions and providing fast and friendly...


  • Beaver, Pennsylvania, United States Dan Hoffman - State Farm Agent Full time

    Job OverviewAs a Customer Relations Representative with Dan Hoffman State Farm Insurance, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while...


  • Beaver, Pennsylvania, United States State Farm Insurance Full time

    Job Summary: As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently, while maintaining customer records and updating...


  • Beaver, Pennsylvania, United States First Defiance Financial Full time

    Job Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Defiance Financial. As a key member of our retail team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective resolution to customer inquiries...


  • Beaver, Pennsylvania, United States Dan Hoffman Full time

    About the Role:We are seeking a highly skilled Customer Relations Representative to join our team at Dan Hoffman State Farm Insurance. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth.Key Responsibilities:Manage customer inquiries and resolve issues in a timely and professional...


  • Beaver Falls, Pennsylvania, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Customer Service Specialist at Wal-Mart Stores, Inc. This role is a critical part of our store operations, and we are looking for someone who can provide exceptional customer service and support to our customers.Key ResponsibilitiesProvide excellent...

  • Retail Sales Associate

    2 months ago


    Beaver Falls, Pennsylvania, United States Sweetpea's Full time

    {"title": "Retail Sales Associate", "content": "Join Sweetpea's Team as a Retail Sales AssociateWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Sweetpea's. As a Retail Sales Associate, you will be responsible for providing excellent customer experiences, maintaining a neat and clean store, and performing...