Customer Experience Associate

4 weeks ago


Beaver, Pennsylvania, United States Beemac Logistics Full time
Position Summary:
The Customer Experience Associate role is a vital part of the Beemac Logistics team, responsible for mapping out client opportunities, ensuring service expectations are met, and identifying growth opportunities. This role will lead the customer maintenance and organic growth of existing strategic clients, working closely with operations to ensure timely shipments and customer satisfaction.

Key Responsibilities:
  • Collaborate with operations to ensure seamless customer experience.
  • Develop and maintain relationships with existing clients to drive growth and retention.
  • Identify and pursue new business opportunities to expand the client base.
  • Work with the operations team to provide customer quotes and support the sales process.
  • Conduct client-facing presentations and reports to support the customer engagement process.
Requirements:
  • Bachelor's degree required.
  • Minimum of 2 years' experience in managing transportation needs of shippers.
  • Previous management experience within the transportation logistics industry.
  • Fundamental understanding of carrier procurement practices and operational load movement processes.
  • Excellent communication and interpersonal skills.
Benefits:
  • Competitive salary and performance bonuses.
  • Comprehensive health, dental, and vision benefits.
  • Paid time off and vacation holidays.
  • 401(k) plan with company matching.
  • Ongoing career development and training opportunities.
About Beemac Logistics:
  • We are a fast-growing company with a strong commitment to our employees and customers.
  • We value our employees as our greatest assets and strive to create a dynamic and supportive work environment.
  • We are dedicated to providing exceptional customer service and building long-term relationships with our clients.


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