Customer Experience Associate

1 day ago


Beaver, Pennsylvania, United States Beemac Logistics Full time
Job Title: Customer Experience Associate

About the Role:

The Customer Experience Associate will play a vital role in the Beemac Logistics team, focusing on delivering exceptional customer service and driving business growth. This position will work closely with operations to ensure seamless logistics operations, identify opportunities for expansion, and maintain strong relationships with existing clients.

Key Responsibilities:

  • Collaborate with operations to optimize logistics processes and meet customer expectations.
  • Develop and maintain strong relationships with clients to drive business growth and identify new opportunities.
  • Work closely with the operations team to formulate and deliver customer quotes, ensuring timely and accurate service.
  • Conduct client-facing presentations and reports to support the customer engagement process.
  • Act as a liaison between customers and leadership, cultivating new areas of opportunity and overcoming challenges.

Requirements:

  • Bachelor's degree required.
  • Minimum of 2 years' experience in managing transportation needs of shippers.
  • Previous management experience within the transportation logistics industry.
  • Fundamental understanding of carrier procurement practices and operational load movement processes.
  • Excellent communication and interpersonal skills, with the ability to interface with all levels of internal and external teams.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Comprehensive health, dental, and vision benefits.
  • Paid time off and vacation holidays.
  • 401(k) plan with company matching.
  • Focused career development opportunities.

About Beemac Logistics:

  • We are a dynamic and growing company, with consistent year-over-year revenue increases of over 100%.
  • We value our employees as our greatest assets and celebrate their achievements and successes.
  • We are committed to making a positive impact in our local communities and encourage our employees to volunteer for charity events and activities.


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