Client Support Specialist

2 weeks ago

Moses Lake, Washington, United States HopeSource Full time

The HopeSource Mission is dedicated to equipping, encouraging, and empowering the individuals we serve, rooted in our CASTLE culture that emphasizes the values of Courage, Authenticity, Service, Truth, Love, and Effectiveness. You will thrive in a collaborative and inclusive team atmosphere where your unique contributions are appreciated.

  • Competitive starting salary above the industry standard
  • Flexible working hours and hybrid work arrangements
  • Comprehensive insurance coverage for you and significant support for your dependents
  • Generous Paid Time Off including sick leave and vacation, with accruals commencing upon hire
  • A workplace that fosters genuine enjoyment and fulfillment

This position begins at $22 per hour, with opportunities for salary increases based on expanded responsibilities and experience.

The role of the client support specialist includes:

  • Equipping clients with essential tools, resources, and support to collaboratively pursue self-sufficiency and stability
  • Encouraging clients to analyze challenges and discover solutions, recognizing their strengths, and fostering personal growth
  • Empowering clients to leverage HopeSource and community resources to achieve stability and secure permanent housing

If you are an ideal candidate for this position, you will:

  • Make a significant impact on the lives of veterans, youth, individuals with disabilities, and families by assisting them in achieving stability in temporary or permanent housing
  • Provide mentorship, coaching, and oversight of direct services to individuals in crisis
  • Contribute to creating a brighter future for those in need by guiding them in essential life skills
  • Engage in outreach efforts to connect with at-risk individuals who require assistance
  • Identify critical needs and facilitate connections with resources that can provide support
  • Collaborate with community organizations to create lasting positive changes in the lives of clients and their families
  • Support leadership in developing innovative programs and services to enhance opportunities for individuals and families
  • Educate landlords about the support provided by HopeSource and the advantages of collaborating with our clients
  • Witness firsthand the successes achieved by clients as a result of your dedication and hard work
Key Responsibilities
  • Provide client mentoring, coaching, and oversight of direct services within Rapid Rehousing programs, with caseloads determined by the Program Manager
  • Facilitate client mentoring and coaching in HopeSource Rapid Rehousing programs, collaborating with local agencies to serve shared clients
  • Coordinate with Hope U staff to enroll clients in Life Skills and Work Skills classes, ensuring educational goals are met
  • Conduct regular meetings with clients to monitor progress on Family Stability Plan goals, evaluate training effectiveness, and identify additional needs
  • Recruit local housing providers for participation in the Housing Program and maintain an inventory of potential housing options
  • Work with the Housing Team to enter clients into HopeSource Housing Programs, ensuring compliance with grant requirements
  • Ensure client participation and completion of all Family Stability Program goals and planned coaching activities
  • Maintain accurate case file documentation, client profiles, and program utilization data for Rapid Rehousing Programs
  • Prepare program reports as required by funding sources and management
  • Assist in preparing program billings as needed
  • Represent the agency in public forums
  • Collaborate with leadership to develop new programs and enhance service delivery mechanisms
  • Participate in staff training and meetings, as well as other professional development opportunities
  • Conduct housing intakes and refer clients to suitable housing programs
  • May perform data entry for housing programs
  • Complete other assigned duties as necessary
  • Understand grant and contract requirements thoroughly
  • Ensure accurate coding for purchase orders and activity reporting
  • Be familiar with program budgets and spending limits
  • Meet documentation requirements for program compliance and financial accuracy
  • Engage in local outreach to address the needs of homeless clients
Minimum Qualifications
  • Experience in providing direct client services
  • Experience working with individuals and/or families in crisis situations
  • Valid Washington Driver's License with a good driving record and proof of automobile insurance, or reliable transportation access
Preferred Qualifications
  • Bachelor's degree in a relevant field related to family services, case management, or client service delivery, or equivalent experience
  • Demonstrated ability to network with other organizations and service groups
  • Proven capability to prepare reports and manage extensive written communications
  • Familiarity with basic computer applications
  • Bilingual in English and Spanish is preferred
CASTLE Values
  • Lead by example and cultivate staff understanding of CASTLE principles, ensuring consistent performance in line with these values

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