Healthcare Revenue Cycle Manager

4 weeks ago


New Bedford, Massachusetts, United States LogixHealth Full time

Job Summary:

The Manager of Client Services at LogixHealth is responsible for ensuring client satisfaction within the healthcare revenue cycle process. This role serves as the client advocate within LogixHealth and executes a highly effective and responsive issue resolution and communication process.

Key Responsibilities:

  • Manage a book of hospital and physician clients with varying service lines and individual client needs
  • Run regular and ad hoc meetings with clients to discuss their needs and preferences
  • Create client deliverables, including ad hoc reports and other summarizations, to help them achieve their goals
  • Learn client preferences and proactively anticipate future needs to provide exceptional service
  • Monitor services provided for clients, including daily performance and financials, to identify areas for improvement
  • Troubleshoot client issues using root cause analyses and collaborate with internal departments to ensure open communication and effective service delivery
  • Proactively anticipate upcoming concerns/events in a client's lifecycle and work with assigned clients to prevent/mitigate potential issues
  • Develop and maintain an understanding of best practices to use in coaching our clients to success
  • Uphold company mission, vision, and values, and ensure compliance with all pertinent local, state, and federal laws and regulations relating to operations and employment

Requirements:

  • Bachelor's degree or equivalent combination of education and experience required
  • Two years related experience in the healthcare industry in a client-facing role required
  • Intermediate to advanced Excel skills, including pivot tables, advanced formulas, and graphs
  • Ability to communicate effectively verbally and in writing with clients, management, and employees, including physicians, medical directors, practice managers, and C-suite executives
  • Ability to effectively run meetings by confidently communicating information, listening, and learning from client needs, creating agendas, and post-meeting minutes
  • Ability to learn and communicate complex healthcare industry-related topics for clients
  • High attention to detail to QA client deliverables, data, and communications
  • Ability to prioritize and manage multiple deadlines while maintaining flexibility
  • Ability to organize information with a strong attention to detail
  • Ability to multi-task and remain calm in a stressful, fast-paced environment
  • Proven ability to identify problems, propose solutions, and follow through on those solutions
  • Ability to build and maintain customer relationships
  • Ability to be flexible and possess a positive attitude while viewing problems as an opportunity for improvement

About LogixHealth:

LogixHealth is a company committed to providing physician-inspired knowledge, impeccable services, and unrivaled technology to improve the healthcare revenue cycle system. We're looking for people with a high level of intellectual curiosity and drive who always ask 'why' and 'how can we do it smarter.'



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