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Overnight Hotel Auditor
2 months ago
The Night Auditor is responsible for the overnight shift, managing all reporting tasks for the day. This role serves as the primary contact for guests during the night, ensuring a personalized and exceptional service experience that aligns with the standards of Mainsail Lodging & Development.
Key Responsibilities
- Adhere to all established closing audit protocols and execute related tasks to effectively prepare the hotel for the following day.
- Maintain and post a daily balance of all house accounts, including conducting preliminary reconciliations, detailing transactions, and generating final reports for accounting and profit centers.
- Reconcile cashier's reports with the restaurant system nightly, investigating and resolving any outstanding tickets from the day shifts.
- Produce accurate and timely financial reports while managing all cash transactions effectively.
- Balance and audit room revenue, food and beverage income, cashier reports, and guest and house accounts for precision; assist in preparing all reports pertinent to daily revenues.
- Transmit credit card batches securely.
- Complete and send daily management and accounting reports along with supporting documentation.
- Act as the hotel system liaison during overnight hours.
- Provide backup support to the hotel PBX operator during the shift.
- Engage with guests by delivering outstanding customer service and sharing hotel insights, personalizing interactions by using the guest's name.
- Be knowledgeable about all hotel functions to effectively convey the hotel's unique narrative to each guest.
- Assign and escort guests to their rooms based on preferences, paying attention to nonverbal cues that enhance their experience.
- Manage mobile arrivals and ensure flawless service in the remote check-in area.
- Navigate and engage with high-tech amenities and applications proficiently.
- Collect and verify payment methods, produce room keys for guests while ensuring confidentiality throughout their stay.
- Serve as a concierge by providing local insights for shopping, dining, and recreational activities, and assist guests in making reservations or planning tours.
- Assist with guest luggage and manage the receipt, storage, and delivery of luggage and mail.
- Address guest inquiries promptly.
- Adhere to scheduled shifts and comply with break and lunch protocols.
- Report accidents, injuries, and unsafe conditions to management; complete safety training and certifications.
- Communicate with clarity and professionalism; prepare and review written documents accurately; answer phones with appropriate etiquette.
- Foster and maintain positive working relationships with colleagues.
- Report any suspicious activities or unusual items in guest rooms.
- Monitor and report any irregular behaviors from guests in public areas or rooms.
- Demonstrate initiative and manage tasks with minimal supervision.
- Comply with all hotel policies and procedures as outlined in the team member handbook.
- Maintain cleanliness and organization of the work area.
Education & Experience
- High School diploma or equivalent required.
- Prior experience in hospitality preferred.
- Familiarity with Opera PMS is advantageous.
- Exceptional customer service skills are essential.
- Strong verbal and written communication skills are required.
- Ability to sit or stand for extended periods.
- Capability to bend and lift up to 40 lbs.
- Ability to communicate clearly.
- Corrected vision to normal range.
- Willingness to work long hours as necessary.
- Ability to make sound judgments quickly.
- Manage multiple tasks while making appropriate progress towards deadlines.
- Work independently, take direction, and provide guidance to others.
- Handle diverse personalities within the hotel and community effectively.
- Maintain confidentiality at all times.
- Work effectively in high-pressure situations.
- Proactively address challenges in the workplace, including anticipating, preventing, identifying, and resolving issues as needed.
