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Customer Service Liaison

2 months ago

Lenexa, Kansas, United States Priority Envelope Full time
Job Summary

The Account Manager is responsible for serving as the primary customer liaison on all production jobs and for providing backup for sales executives to meet our customers' requirements.

Key Responsibilities
  • Customer Communication: Communicates with customers through various channels while acknowledging and resolving customer inquiries.
  • Job Ticket Management: Enters job specifications into the system to generate detailed job tickets utilizing knowledge of production process, machine capabilities, and industry terminology.
  • Quote and Estimate Generation: Generates prices quotes and estimates in collaboration with estimating and sales departments.
  • Art and Graphic File Management: Works with customers and pre-press department on art and graphic files.
  • Job Monitoring and Status Updates: Monitors job throughout production stages to meet target ship dates and communicates status of jobs to sales staff and customers.
Requirements
  • Education and Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Customer Support Experience: 1-2 years of customer support or client services position, within a mid-sized business, custom manufacturing business preferred.
  • Computer Skills: Computer experience and proficiency with Microsoft Word, Excel, PowerPoint, Outlook, TEAMs, and the ability to learn new software as needed.
  • Communication and Organizational Skills: Demonstrated ability of excellent written and verbal communication skills, organizational skills, ability to handle numerous projects, prioritize workload, work with minimum supervision with fast-paced expectations and accountabilities.